Unthread VS Drift

Compare Unthread VS Drift and see what are their differences

EcholoN

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured

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Unthread

AI Helpdesk in Slack

Drift

A messaging app that helps you grow your business.

Unthread Product Overview //
2025-05-30
Landing page //
2023-07-31

Unthread is an AI-powered helpdesk built into Slack. Unthread automatically turns conversations into actionable tickets that can be solved instantly with our AI or human agents using our platform.

As companies move from email to Slack for support, messages often slip through the cracks. Unthread lets you set responders, expected response time, and escalation policies per customer to be sure the right people are notified and issues are always resolved quickly.

Landing page //
2023-10-23

Unthread

Website: unthread.io
Pricing URL: Official Unthread Pricing
$ Details: paid Free Trial
Release Date: -

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Drift

Website: drift.com
Pricing URL: Official Drift Pricing
$ Details: -
Release Date: 2015 January
Startup details
Country: United States
State: Massachusetts
City: Boston
Founder(s): David Cancel
Employees: 250 - 499

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Unthread features and specs

No features have been listed yet.

Drift features and specs

Real-time Customer Engagement
Drift allows you to engage with website visitors in real-time through live chat, helping to convert leads faster and improving customer service.
AI-Powered Chatbots
Drift provides AI-powered chatbots that can handle basic customer inquiries and route them to the appropriate representative, saving time and resources.
Advanced Analytics
Drift offers comprehensive analytics tools to track chat performance, customer behavior, and conversion rates, which helps businesses make informed decisions.
Integration Capabilities
Drift integrates well with popular CRM systems, marketing tools, and other third-party applications, enhancing overall workflow and data synchronization.
Customizable Chat Widgets
Drift provides customizable chat widgets that can be tailored to match the branding and specific needs of your website, offering a cohesive user experience.

Possible disadvantages of Drift

Cost
Drift can be relatively expensive compared to other live chat solutions, making it less accessible for small businesses or startups with limited budgets.
Complexity
The platform has a steep learning curve, especially for those who are not tech-savvy, which can make the initial setup and usage challenging.
Limited Features in Free Plan
The free version of Drift offers limited features, which may not meet the needs of businesses looking for more advanced functionalities.
Performance Issues
Some users have reported occasional performance issues, such as lagging or downtime, which can disrupt customer engagement efforts.
Over-Reliance on Automation
While AI-powered chatbots are a significant advantage, an over-reliance on them can sometimes lead to a lack of personal touch, potentially alienating customers.

Analysis of Drift

Overall verdict

Drift is considered a good option for businesses looking to enhance their customer communication and streamline their sales processes through conversational marketing. Its robust features and user-friendly interface make it a worthwhile tool for many organizations.

Why this product is good

Drift is a well-regarded conversational marketing and sales platform that focuses on enhancing customer engagement, lead generation, and customer support. It is praised for its live chat features, AI-driven chatbots, and seamless integrations with other marketing and sales tools. These features can help businesses improve their customer interactions and increase conversion rates.

Recommended for

Businesses aiming to improve customer engagement and lead generation
Companies looking to integrate chatbots for customer support
Marketing and sales teams seeking to streamline communication processes
Organizations that value integration with existing CRM and marketing tools

Unthread videos

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Drift videos

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Drift Review | Adam LZ's 240sx

Category Popularity

0-100% (relative to Unthread and Drift)

Unthread

Drift

Slack

100 100%

Slack

0% 0

Customer Support

2 2%

Customer Support

98% 98

CRM

0 0%

CRM

100% 100

Slack App

100 100%

Slack App

0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Unthread and Drift

Unthread Reviews

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Drift Reviews

Top 14 AI Lead Generation Software & Tools: A Detailed Comparison

CIENCE offers a complete lead generation solution, combining human expertise with AI-driven tools like MemoryAI for multi-threaded outreach—something tools like Instantly.ai or Copilot.ai lack. Unlike Seamless.ai, which focuses on contact discovery, or Drift, limited to conversational AI, CIENCE covers the full process, from outreach to appointment setting.

Source: www.cience.com

10 best Manychat alternatives in 2024 (free & paid)

Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.

Source: chatfuel.com

12 Best Free Chrome Screen Recorder with audio 2022

Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.

Source: www.geekersoft.com

The 36 Best Marketing Automation Tools to Use in 2020

Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...

Source: encharge.io

Social recommendations and mentions

Drift might be a bit more popular than Unthread. We know about 1 link to it since March 2021 and only 1 link to Unthread. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Unthread mentions (1)

Ask HN: A better way to do customer support for small teams?
This has been working very well for us. Been using it for almost a year now https://unthread.io/. - Source: Hacker News / over 1 year ago

Drift mentions (1)

Why is google chrome bypassing my firewall?
I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: over 4 years ago

What are some alternatives?

When comparing Unthread and Drift, you can also consider the following products

ClearFeed - ClearFeed is a conversational Support platform for Slack and MS Teams

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

And-GPT - Let GPT manipulate your Android phone

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DapperGPT - Better UI for ChatGPT with Customize Chat, Notes & Extension

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ClearFeed vs Unthread

DapperGPT vs Unthread

DapperGPT vs Drift

Freshdesk vs Unthread

Freshdesk vs Drift