Unigo VS Zoho Desk

Unigo Reviews

Zoho Desk Reviews

1. Neha    

   Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy    

   CXO at Filter Publications | almost 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya    

   Co-Founder at SMBCon | almost 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

Unigo mentions (7)

• What am I supposed to do for scholarships?

  There are also scholarships that are not specific to any school, but rather an organization. For example, my mosque offers a scholarship that students can apply to. The scholarship money is given via check that can go towards any school. There are many websites that make finding and applying to these external scholarships easy like scholarshipowl.com, scholarships.com, and unigo.com. I guess you could say that... Source: over 1 year ago

• Personalized weighted average rankings for narrowing down the list

  Alex then went online and did their own research. Alex preferred reading reviews by students and relied a lot on studentsreview.com and unigo.com. They then scored every category for a given school and the spreadsheet would calculate a score. I also suggested to Alex to disregard the names they had in mind and just read about each school with an open mind. The result was fascinating! This is what we learned:. Source: over 2 years ago

• How did y’all build your college lists?

  #2 current student reviews: I find the website unigo.com really helpful. I got a sense of how the student population was like and the work and social culture, and anything I should be wary of. Source: over 2 years ago

• How do I determine the vibes of a school? And how much do they really matter?

  I personally go to unigo.com. It's a website that has a feature where students answer questions about the typical students at their college. Here's Cornell, as an example. Source: almost 3 years ago

• Transfer Applicant

  There's also websites like unigo.com and fastweb.com. Source: about 3 years ago

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago