Software Alternatives, Accelerators & Startups

unDraw VS Userback

Compare unDraw VS Userback and see what are their differences

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unDraw logo unDraw

Open-source illustrations for every project you can imagine and create.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • unDraw Landing page
    Landing page //
    2021-09-26
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

unDraw features and specs

  • Free to Use
    unDraw offers a wide range of illustrations for free, making it accessible for anyone without budget constraints.
  • Customizable Colors
    Users can easily change the color of any illustration to match their brand's color palette.
  • No Attribution Required
    The platform allows users to utilize the illustrations without the need to give credit, which is great for commercial projects.
  • High Quality
    The illustrations are of high quality, professional, and modern, making them suitable for various applications.
  • Broad Range of Topics
    unDraw covers a wide array of categories and topics, making it easier to find relevant illustrations.
  • Ease of Use
    The website interface is user-friendly, allowing for quick searches and easy downloads of illustrations.

Possible disadvantages of unDraw

  • Limited Styles
    Although high-quality, the illustrations have a uniform style, which might not fit every brand's aesthetic.
  • No Custom Illustrations
    Users cannot request custom illustrations directly from the platform, limiting personalized options.
  • Dependence on Updates
    Users rely on the platform to update and add new illustrations periodically, which may not always meet evolving trends or needs.
  • No Source Files
    Illustrations are only available in SVG format, which might be limiting for more advanced design modifications requiring source files.
  • Requires Internet Access
    An active internet connection is required to browse and download illustrations, which may not be convenient for all users.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of unDraw

Overall verdict

  • unDraw is a highly recommended resource for individuals and teams looking for high-quality illustrations. Its combination of ease of use, free licensing, and a wide variety of illustrations makes it a valuable tool for many creatives and developers.

Why this product is good

  • unDraw is a platform that offers a wide range of open-source illustrations that are customizable and can be used in various projects without any attribution or cost. It is praised for its beautiful, modern, and versatile designs that can enhance the visual appeal of websites, applications, and presentations. Additionally, the illustrations are SVG-based, making them easily scalable and editable to fit the needs of any project.

Recommended for

  • Web designers looking to incorporate visually appealing illustrations
  • Developers needing scalable graphics for projects
  • Marketing teams creating visually rich presentations
  • Content creators who want graphics that can be customized to match their brand's style
  • Educators needing visual aids for teaching materials

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

unDraw videos

Adobe XD Landing Page Design Tutorial with unDraw

More videos:

  • Review - UnDraw - Free Illustrations for Designers and Developers

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to unDraw and Userback)
Design Tools
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Illustrations
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing unDraw and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Social recommendations and mentions

Based on our record, unDraw seems to be a lot more popular than Userback. While we know about 71 links to unDraw, we've tracked only 3 mentions of Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

unDraw mentions (71)

View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing unDraw and Userback, you can also consider the following products

Getillustrations - Bring life to your designs while saving time and effort using this massive library of creative illustrations.

Marker.io - Visual feedback and bug reporting tool for websites

Unsplash - Unsplash is a website with high-quality free HD images. It has a catalog of more than three hundred thousand striking images that are neatly organized with tags. Read more about Unsplash.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Iconbuddy - 200K+ open source SVG icons, fully customizable!

BugHerd - BugHerd: The Website Feedback Tool for Agencies