Umso Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Umso mentions (3)

• Tools I used to scale a lawncare SMB to $40k/mo with around 40% profits

  Umso.com - to create a landing page that everyone on the team could quickly edit. Source: about 1 year ago

• MicroSaaS - a way to wealth for builders and hustlers

  Notion.so is a tool that helps manage projects and all that good stuff. Many people plan their website content on Notion for their new website or landing page. Then one day, one guy, how's about building a tool that takes that content and turns into a website quickly. BOOM -> potion.so was born. This tool solves a few sound problems: simple to spin up a website through Notion without spending extra effort and... Source: over 2 years ago

• Advice for Saas development

  First up - inspite of you getting positive feedback for the idea from your connections, put together a concept page using any of the template based site builders like a umso.com, webflow.com etc. And run a simple experiment to see how many of your target audience signs up to get an early bird access to your biz/product. You can also use this to build your initial subscriber/mailing list. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago