Tyk Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Tyk mentions (12)

• Anyone know of a company called Tyk?

  Hey, I'm interested in a developer role at a company called Tyk. Has anyone heard of them or worked with them? What's working with them like? They seem like a great company to work for on paper but I'm quite cynical. Source: about 1 year ago

• How to choose the right API Gateway

  Last but not least, one of the important aspects can be the cost of the usage of API management solution. If it is a 100% production-ready open-source version already practiced by many companies, you can opt for it. In the case of the enterprise edition, check if they have a suitable free tier to experiment with features before you pay and does the company have the full support that you require. Some open-source... - Source: dev.to / over 1 year ago

• free-for.dev

  Tyk.io — API management with authentication, quotas, monitoring and analytics. Free cloud offering. - Source: dev.to / over 1 year ago

• Building event-driven API services using CQRS, API Gateway and Serverless

  Command and Query services APIs can be managed via lightweight, independently deployable, and scalable API gateways that can run anywhere that allow developers to manage API endpoints. They can handle extremely large volumes, as they run on highly scalable platforms, for example, Apache APISIX, Kong, Tyk, and Ambassador to name a few. - Source: dev.to / over 1 year ago

• Is there a competitor to Apollo that also offers paid support?

  Tyk (https://tyk.io) offers full GraphQL support and paid SLAs. Source: about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago