tup Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

tup mentions (19)

• Show HN: Hancho – A simple and pleasant build system in ~500 lines of Python

  Whenever looking at one these, I think back to the obscure but interesting "tup": “How is it so awesome? In a typical build system, the dependency arrows go down. Although this is the way they would naturally go due to gravity, it is unfortunately also where the enemy's gate is. This makes it very inefficient and unfriendly. In tup, the arrows go up.” https://gittup.org/tup/. - Source: Hacker News / 4 months ago

• Mazzle – A Pipelines as Code Tool

  Once upon a time, you could roll your own of this using `tup` which might have my favorite "how it works" in the readme: How is it so awesome? In a typical build system, the dependency arrows go down. Although this is the way they would naturally go due to gravity, it is unfortunately also where the enemy's gate is. This makes it very inefficient and unfriendly. In tup, the arrows go up. This is... - Source: Hacker News / 6 months ago

• What should I use to take notes in college?

  Ten years ago, I used reStructuredText and its support for LaTeX math and syntax highlighting. I used tup (tup monitor -a -f) to take care of running rst2html on save. Source: 12 months ago

• Knit: Making a Better Make

  The dependency resolution is core to https://gittup.org/tup/ which had been adopted a bit at the time it came out but since faded back into obscurity. - Source: Hacker News / about 1 year ago

• Buck2: Our open source build system

  I might be showing my ignorance here, but this just sounds like Tup? https://gittup.org/tup/. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago