Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Trint. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Create audio descriptions of visual content, such as images and videos. Descript, Caption AI, Trint, and IBM Watson Captioningare good tools for generating captions and descriptions for videos. Source: about 1 year ago
You could check on this for transcription. Source: about 1 year ago
There's simple ones like Trint (https://trint.com/) for transcription of interviews and things like Grammarly for improving text. ChatGPT is also good at improving text: chat.openai.com/. Source: over 1 year ago
If not, see how you get on with Trint. It’s AI transcription but you should find it more accurate than Premiere (and you can use it to quickly create SRT files after the transcript has been reviewed/corrected). Trint is very good. Source: over 1 year ago
The client I’m working for currently turned me on to https://trint.com/. It’s a transcription service that syncs the searchable transcript to the time code of the clip. Script has bad timecode for a cut? Search the text to jump to the correct time. Bad inflection on the end of a sound bite? Search for the word with a period after it, so you only get sentence ending instances of the word. It has made my life so... Source: almost 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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