ResolveEasy by Cloobot
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ResolveEasy by Cloobot Techlabs is a powerful help desk solution simplifying customer service and internal issue resolution. It offers multi-channel communication, real-time performance tracking, and task automation. ResolveEasy enhances productivity via workflow optimization, whereas integrations and customizable features ensure a tailored fit for business needs. It excels with direct customer communication through WhatsApp and real-time reporting. With a collaborative task management, and adaptability to existing apps, ResolveEasy empowers teams for efficient operations and top-notch support.
ResolveEasy is utilized by businesses of various sizes and industries. It caters to both customer service teams and internal support units, offering streamlined communication, real-time performance insights, and task management. The adaptable nature suits diverse needs of organizations, which aligns with broad user base. Whether for customer satisfaction or efficient internal issue resolution, ResolveEasy serves as a valuable tool.
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
ResolveEasy by Cloobot LiveAgentResolveEasy by Cloobot's answer
ResolveEasy by Cloobot stands out as a unique solution for several key reasons:
Tailored for Complex Workforce Management: ResolveEasy is specifically designed for businesses that manage large blue-collar workforces across multiple dynamic sites. Unlike one-size-fits-all solutions, it is tailored to address the unique challenges faced by these industries, where standardization is often difficult due to constantly changing conditions.
Streamlined Ticket Management: ResolveEasy offers a centralized platform for creating, assigning, and tracking support tickets. This centralized approach eliminates the need for manual tracking, reducing the risk of ticket duplication or oversight. This efficiency leads to faster response times and improved customer satisfaction.
Efficient Task Automation: ResolveEasy simplifies task management by automating routine and repetitive tasks. This automation frees up valuable time for support agents, allowing them to focus on more complex issues. Predefined workflows ensure that tasks are efficiently tracked and managed, contributing to streamlined processes.
Collaboration and Shared Inbox: Collaboration is at the heart of efficient help desk management. ResolveEasy provides collaboration features, including a shared inbox, enabling agents to communicate, share information, and delegate tasks seamlessly. This collaborative environment enhances productivity and reduces response times.
Real-Time Performance Reporting: ResolveEasy offers real-time performance reporting and analytics, providing valuable insights into help desk operations. Managers can monitor critical metrics such as ticket resolution times, agent performance, and customer satisfaction levels. This data-driven approach supports informed decision-making and continuous improvement.
Seamless Integration: ResolveEasy seamlessly integrates with existing tools and systems, ensuring a smooth transition and minimal disruption to existing workflows. Integration with communication channels, customer relationship management (CRM) platforms, and other business tools enables agents to access all relevant information from a single interface, increasing efficiency and providing a holistic view of customer interactions.
Tailored Solutions for Stakeholder Engagement: ResolveEasy is aimed at organizations seeking tailor-made solutions for engaging with a wide range of stakeholders. Whether it's customers, suppliers, employees, or other partners, ResolveEasy's flexibility allows organizations to adapt the solution to meet their unique engagement needs.
AI Chatbot Integration: The integration of an AI chatbot powered by GPT (such as Cloobot) into ResolveEasy offers users the convenience of raising service tickets through popular messaging platforms like WhatsApp, Teams, Signal, or Telegram. This innovation simplifies ticket creation through natural conversations, enhancing accessibility and responsiveness for both users and organizations.
LiveAgent's answer:
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
ResolveEasy by Cloobot's answer
Centralized Efficiency: ResolveEasy provides a one-stop hub for creating, assigning, and tracking support tickets, streamlining operations and ensuring nothing falls through the cracks.
Effortless Automation: By automating repetitive tasks, ResolveEasy frees up valuable agent time, enabling them to focus on more complex customer inquiries and providing faster resolutions.
Collaborative Power: ResolveEasy's shared inbox and collaboration tools empower agents to communicate seamlessly, share vital information, and delegate tasks, significantly boosting productivity and response times.
Real-Time Insights: With real-time performance reporting and analytics, managers gain invaluable insights into help desk operations, enabling informed decision-making and continuous improvement.
Seamless Integration: ResolveEasy seamlessly integrates with existing tools and systems, ensuring minimal disruption to workflows while providing a comprehensive view of customer interactions.
LiveAgent's answer:
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
ResolveEasy by Cloobot's answer
LiveAgent's answer:
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
LiveAgent's answer:
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
LiveAgent's answer:
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
LiveAgent's answer:
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
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