ResolveEasy by Cloobot
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ResolveEasy by Cloobot Techlabs is a powerful help desk solution simplifying customer service and internal issue resolution. It offers multi-channel communication, real-time performance tracking, and task automation. ResolveEasy enhances productivity via workflow optimization, whereas integrations and customizable features ensure a tailored fit for business needs. It excels with direct customer communication through WhatsApp and real-time reporting. With a collaborative task management, and adaptability to existing apps, ResolveEasy empowers teams for efficient operations and top-notch support.
ResolveEasy is utilized by businesses of various sizes and industries. It caters to both customer service teams and internal support units, offering streamlined communication, real-time performance insights, and task management. The adaptable nature suits diverse needs of organizations, which aligns with broad user base. Whether for customer satisfaction or efficient internal issue resolution, ResolveEasy serves as a valuable tool.
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ResolveEasy by Cloobot's answer
Centralized Efficiency: ResolveEasy provides a one-stop hub for creating, assigning, and tracking support tickets, streamlining operations and ensuring nothing falls through the cracks.
Effortless Automation: By automating repetitive tasks, ResolveEasy frees up valuable agent time, enabling them to focus on more complex customer inquiries and providing faster resolutions.
Collaborative Power: ResolveEasy's shared inbox and collaboration tools empower agents to communicate seamlessly, share vital information, and delegate tasks, significantly boosting productivity and response times.
Real-Time Insights: With real-time performance reporting and analytics, managers gain invaluable insights into help desk operations, enabling informed decision-making and continuous improvement.
Seamless Integration: ResolveEasy seamlessly integrates with existing tools and systems, ensuring minimal disruption to workflows while providing a comprehensive view of customer interactions.
ResolveEasy by Cloobot's answer
ResolveEasy by Cloobot's answer
ResolveEasy by Cloobot stands out as a unique solution for several key reasons:
Tailored for Complex Workforce Management: ResolveEasy is specifically designed for businesses that manage large blue-collar workforces across multiple dynamic sites. Unlike one-size-fits-all solutions, it is tailored to address the unique challenges faced by these industries, where standardization is often difficult due to constantly changing conditions.
Streamlined Ticket Management: ResolveEasy offers a centralized platform for creating, assigning, and tracking support tickets. This centralized approach eliminates the need for manual tracking, reducing the risk of ticket duplication or oversight. This efficiency leads to faster response times and improved customer satisfaction.
Efficient Task Automation: ResolveEasy simplifies task management by automating routine and repetitive tasks. This automation frees up valuable time for support agents, allowing them to focus on more complex issues. Predefined workflows ensure that tasks are efficiently tracked and managed, contributing to streamlined processes.
Collaboration and Shared Inbox: Collaboration is at the heart of efficient help desk management. ResolveEasy provides collaboration features, including a shared inbox, enabling agents to communicate, share information, and delegate tasks seamlessly. This collaborative environment enhances productivity and reduces response times.
Real-Time Performance Reporting: ResolveEasy offers real-time performance reporting and analytics, providing valuable insights into help desk operations. Managers can monitor critical metrics such as ticket resolution times, agent performance, and customer satisfaction levels. This data-driven approach supports informed decision-making and continuous improvement.
Seamless Integration: ResolveEasy seamlessly integrates with existing tools and systems, ensuring a smooth transition and minimal disruption to existing workflows. Integration with communication channels, customer relationship management (CRM) platforms, and other business tools enables agents to access all relevant information from a single interface, increasing efficiency and providing a holistic view of customer interactions.
Tailored Solutions for Stakeholder Engagement: ResolveEasy is aimed at organizations seeking tailor-made solutions for engaging with a wide range of stakeholders. Whether it's customers, suppliers, employees, or other partners, ResolveEasy's flexibility allows organizations to adapt the solution to meet their unique engagement needs.
AI Chatbot Integration: The integration of an AI chatbot powered by GPT (such as Cloobot) into ResolveEasy offers users the convenience of raising service tickets through popular messaging platforms like WhatsApp, Teams, Signal, or Telegram. This innovation simplifies ticket creation through natural conversations, enhancing accessibility and responsiveness for both users and organizations.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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