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Tookan VS Service Cloud Field Service

Compare Tookan VS Service Cloud Field Service and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Tookan logo Tookan

Tookan is a powerful off-the-shelf Delivery Management platform, which enables businesses to modernize their day-to-day delivery operations and reduce operational costs.

Service Cloud Field Service logo Service Cloud Field Service

Service Cloud Field Service is a cloud-based field service solution designed to initiate customer service activities from anywhere.
  • Tookan Landing page
    Landing page //
    2022-06-17

Tookan is a SaaS based software which empowers businesses with Delivery Management and Route Optimization Services. Businesses can improve the operational efficiency of their delivery services with end-to-end route planning, rider allocation, automated dispatch and real-time tracking.

Business interfaces powered by Tookan:

  1. Central Dashboard: Manage your orders and track on-field personnel from a central dashboard. Powerful geo analytics also enable businesses to improve workforce productivity.

  2. Customer app: Provide customers real time tracking of their orders with the delivery riders live location to create transparency and build trust.

  3. Delivery app: Allow your riders to find the shortest possible route for delivery with Tookan to save time and money. Provide a clear structure on the tasks/orders to be completed.

  4. Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.

  • Service Cloud Field Service Landing page
    Landing page //
    2023-05-14

Tookan features and specs

  • Comprehensive Fleet Management
    Tookan offers a robust suite of tools for managing fleets, including route optimization, real-time tracking, task allocation, and automated dispatch, making it easier to oversee logistics operations.
  • Integration Capabilities
    Tookan integrates with various third-party applications such as Stripe, Zoho CRM, and Twilio, allowing businesses to streamline operations and enhance functionality through seamless data sharing.
  • Customizable Workflows
    The platform offers flexible customization options, enabling users to tailor workflows, notifications, and task parameters to fit their specific business needs.
  • User-Friendly Interface
    Tookan boasts a straightforward and intuitive user interface, reducing the learning curve for new users and making it easy for teams to adopt and use effectively.
  • Real-Time Analytics
    The platform provides detailed analytics and reporting tools, allowing businesses to monitor performance metrics in real-time and make data-driven decisions.

Possible disadvantages of Tookan

  • Pricing Structure
    For small businesses or startups, Tookan's pricing can be relatively high, especially if advanced features or higher task volumes are required.
  • Limited Offline Capabilities
    The platform's functionality is heavily dependent on internet connectivity, which can be a disadvantage in regions with poor network coverage.
  • Complexity of Advanced Features
    While Tookan offers a wide array of features, some advanced functionalities can be complex and may require additional training or support to utilize effectively.
  • Customer Support Responsiveness
    Users have reported occasional delays in customer support response times, which can be an issue when immediate assistance is required.
  • Limited Custom Reporting
    Although the platform offers real-time analytics, some users have found the custom report generation options to be less flexible than expected.

Service Cloud Field Service features and specs

  • Improved Efficiency
    Field Service enables better coordination and dispatching of field technicians, which results in improved productivity and service delivery times.
  • Real-Time Updates
    Provides real-time information and updates to mobile workers, allowing them to respond more quickly and accurately to customer needs.
  • Enhanced Customer Experience
    Offers customers timely service notifications and empowers them with self-service capabilities, leading to higher customer satisfaction.
  • Comprehensive Reporting
    Generates detailed reports and analytics that help in tracking performance metrics, identifying bottlenecks, and optimizing the service process.
  • Integration with Salesforce Ecosystem
    Seamlessly integrates with other Salesforce products, ensuring that all customer information is centralized and easily accessible.

Possible disadvantages of Service Cloud Field Service

  • Complex Implementation
    Setting up and customizing Field Service to match specific business needs can be time-consuming and may require dedicated resources.
  • High Cost
    The subscription fees, along with potential costs for additional customization and user training, can be substantial for small to mid-sized businesses.
  • Requires Training
    Field technicians and other users may need extensive training to effectively use the platform, which could lead to initial downtime.
  • Dependency on Internet Connection
    Relies heavily on a stable internet connection for real-time updates and access to the cloud, which could be a problem in remote or underdeveloped areas.
  • Data Security Concerns
    Storing sensitive customer and service data on the cloud raises concerns about data breaches and compliance with data protection regulations.

Analysis of Tookan

Overall verdict

  • Tookan is a reliable and efficient solution for businesses looking to optimize their field operations. Its comprehensive features make it a strong contender in the logistics software space, especially for those who need customizable and scalable solutions. Nonetheless, businesses should consider the complexity of their needs and ensure they have the resources to effectively utilize its advanced functionalities.

Why this product is good

  • Tookan, developed by Jungleworks, is a comprehensive operations management platform designed to streamline delivery and field service operations. It offers features like real-time tracking, route optimization, task automation, and analytics. It integrates well with existing systems to enhance productivity and efficiency while providing an exceptional customer experience. The platform is highly customizable, catering to various industry needs such as logistics, transportation, and on-demand services. Users appreciate the robust customer support, ease of use, and the capability to handle a large volume of tasks efficiently. However, some users may find the advanced features complex, requiring a learning curve.

Recommended for

    Tookan is ideal for businesses in the logistics, transportation, and on-demand sectors that require efficient fleet management and delivery solutions. It is particularly beneficial for startups and SMEs looking to scale operations, as well as larger enterprises that need a capable and customizable platform to handle complex logistics challenges.

Analysis of Service Cloud Field Service

Overall verdict

  • Service Cloud Field Service is a strong choice for organizations looking to improve their field service management and customer satisfaction. Its comprehensive features and integration capabilities make it a valuable addition to businesses heavily reliant on field operations.

Why this product is good

  • Service Cloud Field Service by Salesforce is a robust tool designed to enhance the efficiency and effectiveness of field operations. It provides real-time visibility, advanced scheduling, and optimized routing for field agents. Its integration with the broader Salesforce ecosystem allows seamless data flow and continuity in customer service, making it easier for teams to deliver consistent and high-quality service. Additionally, with features like AI-driven insights and mobile capabilities, it empowers field technicians with all necessary information and tools on-the-go.

Recommended for

  • Companies with a significant number of field technicians needing better management and scheduling tools.
  • Organizations already using Salesforce, seeking to extend its capabilities into field service.
  • Businesses aiming to enhance customer satisfaction by improving the speed and quality of field service delivery.
  • Enterprises looking for real-time visibility and optimization of their field operations.

Tookan videos

+ Add

Tookan- Delivery Management Platform Demo

More videos:

  • Review - Introduction to Tookan (Delivery Management Platform)
  • Demo - Tookan + Yelo - Demo | Jungleworks

Service Cloud Field Service videos

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Category Popularity

0-100% (relative to Tookan and Service Cloud Field Service)

Tookan

Service Cloud Field Service

Sales Force Automation
44 44%
Sales Force Automation
56% 56
Field Service Management
40 40%
Field Service Management
60% 60
Sales Automation
46 46%
Sales Automation
54% 54
Delivery Management System
100 100%
Delivery Management System
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Tookan and Service Cloud Field Service

Tookan Reviews

Top 3 and More – Best Delivery Management Software of 2022
Tookan is a cloud-based delivery management software designed for businesses of all sizes. Allows users to schedule and assign tasks to agents. Enables agents to access clients information and update tasks about delivery of the products. Also allows users to send tracking IDs to customers via emails and SMS. Tookan delivery management software enables agents to collect...
Source: www.javelynn.com

Service Cloud Field Service Reviews

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What are some alternatives?

When comparing Tookan and Service Cloud Field Service, you can also consider the following products

ReachOut - ReachOut is a field service management suite to streamline field processes with customizable mobile-based forms and workflow.

DeltaSalesApp - Field Sales Force Automation & Field Force Tracking Software

Smart Service - Smart Service's QuickBooks integration makes it the ultimate scheduling and dispatch software for HVAC, plumbing, pest control, and other service industries.

ManageMart - Cloud Field Service Management software is a best-in-class solution that can help your business to grow. Invoicing, Estimating, Scheduling, Billing & Routes.

Oracle Siebel Field Service - Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings.

Synchroteam - Synchroteam cloud based Field Service Management solution optimize costs, dispatch, scheduling and reporting.

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