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Tidio Copilot is a free AI assistant that increases customer service productivity by suggesting responses from past conversations across platforms like Zendesk, Intercom, Gorgias, and Gmail. It analyzes live chat, email, and social media interactions to generate on-brand, accurate replies, and can be enhanced with content from your website and FAQs.
As a Chrome extension, Copilot overlays suggestions on your existing helpdesk without requiring platform migration. It uses Anthropic's Claude AI, ensuring compliance with top security standards like GDPR and CCPA.
Part of the Tidio ecosystem, Copilot helps automate tasks, allowing customer service teams to work more efficiently.
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Tidio Copilot's answer
Tidio Copilot's unique value lies in its ability to overlay on existing tools without disrupting workflows, ensuring smooth usage across multiple platforms.
Tidio Copilot's answer
Unlike many competitors, Tidio Copilot is completely free, providing enterprise-grade AI assistance with no financial commitment. Users can also customize the AI’s knowledge base by integrating their existing FAQs and website content, ensuring that responses are accurate and on-brand. By automating customer service tasks, Copilot boosts productivity and helps teams work more efficiently. Additionally, it prioritizes data security with secure, encrypted data handling and complies with GDPR and CCPA regulations to ensure robust protection.
Tidio Copilot's answer
The primary audience for Tidio Copilot includes businesses using customer service tools (like Zendesk, Intercom, or Gorgias) and looking to improve their team’s efficiency. This could include customer support teams, help desk managers, and customer service professionals who want to boost productivity and maintain consistency across communications, while also reducing repetitive work.
Tidio Copilot's answer
Tidio Copilot is part of the Tidio ecosystem and was designed to help businesses improve customer service through AI assistance. By building on the existing knowledge base of a business, Copilot leverages Tidio’s AI technology to generate helpful, on-brand responses. The tool aims to streamline workflows without requiring users to migrate to a new platform, making it accessible for businesses looking for an affordable, easy-to-integrate solution to enhance customer support.
Tidio Copilot's answer
Tidio Copilot leverages AI technology, specifically Anthropic's Claude AI, for generating responses. The tool is built as a Chrome extension and designed to work seamlessly across various customer service channels. The product also emphasizes enterprise-grade security with HTTPS encryption and compliance with GDPR and CCPA.
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