Software Alternatives & Reviews

Tickleads VS ProProfs Help Desk

Compare Tickleads VS ProProfs Help Desk and see what are their differences

Tickleads logo Tickleads

Tickleads is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business.

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
  • Tickleads Landing page
    Landing page //
    2023-02-23
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review

Tickleads

Categories
  • Customer Support
  • Help Desk
  • Project Management
  • CRM
Website tickleads.com  
Pricing URL Official Tickleads Pricing  
Details $-

ProProfs Help Desk

Categories
  • Help Desk
  • Customer Support
  • Support
  • CRM
Website proprofsdesk.com  
Pricing URL Official ProProfs Help Desk Pricing  
Details $paid Free Trial $10.0 / Monthly

Tickleads videos

No Tickleads videos yet. You could help us improve this page by suggesting one.

+ Add video

ProProfs Help Desk videos

How to Set up Your Help Desk in Under 5 Minutes

Category Popularity

0-100% (relative to Tickleads and ProProfs Help Desk)
Customer Support
7 7%
93% 93
Help Desk
5 5%
95% 95
CRM
18 18%
82% 82
Project Management
100 100%
0% 0

User comments

Share your experience with using Tickleads and ProProfs Help Desk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Tickleads and ProProfs Help Desk

Tickleads Reviews

We have no reviews of Tickleads yet.
Be the first one to post

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

What are some alternatives?

When comparing Tickleads and ProProfs Help Desk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

S1 Gateway - S1 is a Customer Service Software that allows you to provide great customer support integrating...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Awesome Support - Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress.

osTicket - osTicket is a widely-used open source support ticket system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.