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Thunderbird VS Zoho Desk

Compare Thunderbird VS Zoho Desk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
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  3. » Reviews
  4. » Alternatives

Thunderbird logo Thunderbird

Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • Thunderbird Landing page
    Landing page //
    2021-10-16
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Thunderbird

Website
thunderbird.net
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Zoho Desk

Website
zoho.com
Pricing URL
Official Zoho Desk Pricing
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Edit details

Thunderbird features and specs

  • Free and Open Source
    Thunderbird is completely free to use and its source code is open to the public, allowing for community-driven development and transparency.
  • Customization
    The application supports a variety of extensions and themes, enabling users to personalize their email client according to their preferences.
  • Cross-Platform
    Thunderbird is available on multiple operating systems including Windows, macOS, and Linux, providing flexibility for users on different platforms.
  • Robust Security
    Thunderbird offers strong security features such as built-in phishing protection, spam filters, and support for S/MIME and OpenPGP for encrypting email messages.
  • Integrated Calendar
    The Lightning extension allows for efficient scheduling and includes calendar features directly within the email client.

Possible disadvantages of Thunderbird

  • Performance Issues
    Some users report that Thunderbird can become sluggish, particularly when handling large email archives or multiple accounts.
  • Less Intuitive UI
    The user interface can seem dated and may not be as intuitive or sleek compared to other modern email clients.
  • Limited Mobile Support
    Thunderbird does not have an official mobile app, causing inconvenience for users who need access to their emails on the go.
  • Dependency on Extensions
    While customization is a strength, relying on extensions for key features can sometimes lead to compatibility issues, especially after updates.

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Thunderbird videos

+ Add

Thunderbird Review Holiday World Launched Wing Coaster

More videos:

  • Review - Here's Why the 2002 Ford Thunderbird Was a Retro Failure
  • Review - MotorWeek | Retro Review: 1989 Ford Thunderbird SC (Update)

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Thunderbird and Zoho Desk)

Thunderbird

Zoho Desk

Email
100 100%
Email
0% 0
Customer Support
0 0%
Customer Support
100% 100
Email Clients
100 100%
Email Clients
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Thunderbird and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Thunderbird and Zoho Desk

Thunderbird Reviews

10 Best Alternatives to Microsoft Outlook to Try in 2023
Mozilla Thunderbird is an open-source email client developed by the Mozilla community. For people who like having their email offline, a range of customization options, robust data protection and privacy features, and a browser-like tab-based navigation, Thunderbird can be an excellent Outlook alternative to consider.
Source: mysignature.io
11 Top Outlook Alternatives to Try
Thunderbird’s interface takes a hint from Mozilla Firefox and other popular browsers and lets you open multiple emails in separate tabs. There are a lot of options to customize the look and feel of your inbox, as well as add-ons to add functionality.
Source: kinsta.com
10 BEST Outlook Alternatives in 2023
Thunderbird is an open-source, cross-platform email suite. It is one of the best Mac mail applications that provides easy to use wizard for setting account. This software helps you to personalize the email the way you like.
Source: www.guru99.com
10 Alternatives to Thunderbird Reddit – Ease Your Email Life!
FAQs On Thunderbird Alternative Email Thunderbird is so slow, why? As a result, Thunderbird is slower when MSF files, which store emails’ indexes, get corrupted. You can test this by opening Thunderbird in Safe Mode in Windows 10 to see if the problem is with third-party applications. Can Thunderbird email be used on Windows 10? Microsoft Windows 10 and Mozilla Thunderbird...
Source: droidpile.com
Best Alternatives to Thunderbird
Mozilla Thunderbird is an open-source email client and is loaded with rich features. But they are not as promising as the need of current digital users. The existing users need more incredible features that would enhance their emailing experience and help them maintain their calendar, tasks, etc. with a less complex interface. In this post, we have mentioned some email...
Source: www.stellarinfo.com

Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. Kassy
    · CXO at Filter Publications ·
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Thunderbird mentions (0)

We have not tracked any mentions of Thunderbird yet. Tracking of Thunderbird recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing Thunderbird and Zoho Desk, you can also consider the following products

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mailbird - Mailbird is the best email client for Windows 7, 8 and 10

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

eM Client - eM Client is a fully-featured email client for Windows and macOS with a clean and easy-to-use interface. eM Client also offers features for calendars, tasks, contacts, notes, and chat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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