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TextBack VS KeptSolid

Compare TextBack VS KeptSolid and see what are their differences

TextBack

TextBack is a missed-call text-back service for HVAC, plumbing, electrical, roofing, and general contractors. When a call goes unanswered, TextBack texts the caller back right away and helps them book a job, request a quote, or ask for a callback — i

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Rating
0 reviews
Pricing
Paid Free trial $49 / Monthly (Founding price, locked in while subscribed)
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KeptSolid

KeptSolid texts back the calls your HVAC, plumbing or electrical shop misses, collects the job by text, and sends it to you. From $149/mo per shop.

Rating
0 reviews
Pricing
Paid $149 / Monthly (Per shop. $249 board plan is a sandbox pilot.)
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Alternatives Is it good?
SolvPro
Run the Job. Protect the Profit. Field service software that helps you make sure the work makes money. sponsored

Which is more popular?

Business Text Messaging popularity
56% vs 44%
alternatives listed
10 vs 5

Base details

Website, pricing, platforms and company facts side by side.

TextBack
KeptSolid
Website gotextback.com keptsolid.com
Pricing
Paid Free trial $49 / Monthly (Founding price, locked in while subscribed)
Paid $149 / Monthly (Per shop. $249 board plan is a sandbox pilot.) Official pricing
Platforms —
Web
Company Startup from the United States · 2026 Startup from the United States
Listed in
SMS Marketing Customer Communication Call Tracking Communication Business Text Messaging Messaging Marketing +4
Business Text Messaging HVAC Software Field Service Management Text Messaging Service Dispatch +2

About TextBack and KeptSolid

In their own words, as submitted to SaaSHub.

TextBack
KeptSolid

When a home-service business can't answer, the caller usually tries the next company. TextBack automatically texts that caller back the moment a call is missed, starts a two-way conversation, and helps them book an appointment, request a quote, or request a callback. It includes a booking...

Read more about TextBack

KeptSolid texts back missed calls for 2 to 15 truck HVAC, plumbing, and electrical shops across the United States. Fixed text questions collect the problem, address, preferred window, and name. You get the job details by text and confirm the visit yourself. Board write-back is a labeled sandbox...

Read more about KeptSolid

Features and specs

What each product offers, as listed by its team.

TextBack 2 features
KeptSolid 9 features
  • SMS notifications
    Automatic text-back on missed calls
  • Calendar
    Booking calendar: per-weekday hours, per-service durations, buffers, blocked dates, double-booking refused server-side
  • Missed-call text-back
    Texts the caller within seconds
  • After-hours coverage
    Covers after hours and calls missed mid-job
  • Job details by text
    Problem, address, preferred window, and name
  • On-call escalation
    Emergency words ring the on-call list in order
  • Job card
    Each job text includes a link to its card
  • Approved wording
    You approve the text before anything goes out
  • STOP and quiet hours
    STOP is honored; routine follow-ups wait out quiet hours
  • Web office
    Inbox, job cards, on-call list, and settings
  • Board write-back
    Labeled sandbox pilot, with approval before each job is added

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
TextBack
KeptSolid
56% 56%
Business Text Messaging
44% 44%
100% 100%
SMS Marketing
0% 0%
0% 0%
Field Service Management
100% 100%
100% 100%
Customer Communication
0% 0%

Questions & Answers

As answered by people managing TextBack and KeptSolid.

What makes your product unique?

KeptSolid's answer:

KeptSolid texts back the calls an HVAC, plumbing, or electrical shop misses and collects the job by text: the problem, address, preferred window, and name. You keep your business number. You approve the wording before anything goes out. STOP is honored on every text, and routine follow-ups wait out your quiet hours. Board write-back is a labeled sandbox pilot, not a live board integration.

Why should a person choose your product over its competitors?

KeptSolid's answer:

It is built for 2 to 15 truck HVAC, plumbing, and electrical shops. You keep your number, approve the text before it goes out, and confirm the visit yourself. Plans start at $149 a month per shop, month to month, with outbound texts included. There is no free trial and no free plan. Board write-back is a labeled sandbox pilot.

How would you describe the primary audience of your product?

KeptSolid's answer:

Owners and dispatchers at 2 to 15 truck HVAC, plumbing, and electrical shops in the United States who miss calls while techs are on jobs or after hours.

User comments

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Alternatives to TextBack and KeptSolid

When comparing TextBack and KeptSolid, you can also consider the following products.

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