You have lots of options when choosing MMS or AMS. From Wild Apricot to Member Clicks, or Personify - all viable options. But if you need to scale to hundreds of thousands of members, have recurring memberships, organizational memberships and need full features of seasoned large scale enterprise AMS, it’s possible you might hit some limits with new kids on the block. Proprietary vendors are companies first and communities second. Tendenci is community first, and yes, there is a small company behind it. It’s just grown far bigger than we were expecting, and given it started in 2001, when you switch from proprietary solution it's an upgrade!
Feel free to take the demo site for a spin! Every site looks completely unique using Bootstrap themes. No long term contracts. Access to all of YOUR data at any time. Full access to source code. Everything under YOUR domain name. With Tendenci, you can self-host, host with us, leave whenever you want. If Tendenci isn’t the right AMS to manage YOUR memberships, you are free of constraints!
Let's talk! Give us a call at (281)497-6567 Contact Us Now at www.tendenci.com/contact Free Demo https://demo.tendenci.com
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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