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Telegram Desktop VS ProProfs Help Desk

Compare Telegram Desktop VS ProProfs Help Desk and see what are their differences

Telegram Desktop logo Telegram Desktop

Fast and secure desktop messaging app, now updated

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
  • Telegram Desktop Landing page
    Landing page //
    2022-01-28
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review

Telegram Desktop videos

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ProProfs Help Desk videos

How to Set up Your Help Desk in Under 5 Minutes

Category Popularity

0-100% (relative to Telegram Desktop and ProProfs Help Desk)
Messaging
100 100%
0% 0
Help Desk
0 0%
100% 100
Group Chat & Notifications
Customer Support
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Telegram Desktop and ProProfs Help Desk

Telegram Desktop Reviews

We have no reviews of Telegram Desktop yet.
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ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

Social recommendations and mentions

Based on our record, Telegram Desktop seems to be more popular. It has been mentiond 55 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Telegram Desktop mentions (55)

  • [Q] What's the best TG client for Linux?
    The Telegram Desktop app is available on Linux, and since it is open source, is commonly available in distro repositories. Source: 11 months ago
  • Open chats in new window
    You just need to install Telegram Desktop if you want this specific thing :) Go to https://desktop.telegram.org and download it there. Source: 11 months ago
  • Tech-savvy people of twox, is there a way to download telegram videos on the laptop?
    Download telegram desktop app from https://desktop.telegram.org/ in ur laptop. Then u can download the videos on ur laptop. Source: about 1 year ago
  • Archive chat ?
    If unsure, use cross-platform Telegram Desktop app for PC & Mac. Source: over 1 year ago
  • Flatpak is taking 995Mb to download for VLC!!!
    Telegram also has tar on https://desktop.telegram.org/ which you can extract and run directly it updates by itself. Source: over 1 year ago
View more

ProProfs Help Desk mentions (0)

We have not tracked any mentions of ProProfs Help Desk yet. Tracking of ProProfs Help Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Telegram Desktop and ProProfs Help Desk, you can also consider the following products

Facebook Groups - This app gives you a dedicated space for you and your groups

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Telegram Gaming Platform - Use bots to play games in your chats

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WPS Office - Would you need Office Word, Excel or PowerPoint for Home, business or School? WPS.com would give you right version for you.

osTicket - osTicket is a widely-used open source support ticket system.