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tawk.to VS UXTesting

Compare tawk.to VS UXTesting and see what are their differences

Trexinet
Managed AI answering service for home-service businesses. Every call answered 24/7, callers qualified, jobs booked straight onto your calendar. Fully managed setup — we build and tune the call flows. $59/mo + 5¢/min, free 2-week pilot, no contract. sponsored
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Contents:
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  3. » Reviews
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tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

UXTesting logo UXTesting

Discover how your mobile users feel
  • tawk.to Landing page
    Landing page //
    2023-07-22
  • UXTesting Landing page
    Landing page //
    2022-05-02

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

UXTesting features and specs

  • Comprehensive Testing Tools
    UXTesting offers a wide range of tools that allow for extensive usability testing and user experience analysis, helping companies identify and fix potential issues in their designs before they reach end users.
  • User Behavior Analysis
    The platform provides in-depth analysis of user behavior through features such as session recordings and heat maps, which help in understanding how users interact with a product.
  • Remote Testing Capability
    UXTesting enables remote testing, allowing businesses to gather feedback from users globally, thus ensuring that their product meets the needs of a diverse audience.
  • Integrated Feedback Systems
    With integrated feedback systems, it's easy to collect, organize, and analyze user feedback, which is crucial for continuous improvement of products.
  • Scalability
    The platform is scalable, supporting testing for both small startups and large organizations, making it suitable for businesses of all sizes.

Possible disadvantages of UXTesting

  • Learning Curve
    New users might face a steep learning curve when first using UXTesting due to its comprehensive features and complex interface.
  • Pricing
    For smaller companies or startups, the cost of UXTesting’s services might be a consideration, as robust features typically come with a higher price tag.
  • Technical Requirements
    The platform may require specific technical requirements or setups which could be a barrier for companies with limited technical resources.
  • Data Privacy Concerns
    Since UXTesting involves the collection and analysis of user data, companies need to ensure compliance with data privacy regulations, which can be complex.
  • Limited Customization Options
    Some users find that the level of customization available within UXTesting is limited, which can be challenging for companies needing highly tailored testing solutions.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

tawk.to videos

+ Add

Tawk.to review — unbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

UXTesting videos

+ Add

UXTesting Tutorial Video - Review the Video Results

Category Popularity

0-100% (relative to tawk.to and UXTesting)

tawk.to

UXTesting

Customer Support
100 100%
Customer Support
0% 0
User Experience
0 0%
User Experience
100% 100
Live Chat
100 100%
Live Chat
0% 0
UX
0 0%
UX
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare tawk.to and UXTesting

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the “Powered by tawk.to” branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

UXTesting Reviews

We have no reviews of UXTesting yet.
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Social recommendations and mentions

Based on our record, tawk.to seems to be more popular. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 3 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 3 years ago
View more

UXTesting mentions (0)

We have not tracked any mentions of UXTesting yet. Tracking of UXTesting recommendations started around Mar 2021.

What are some alternatives?

When comparing tawk.to and UXTesting, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

userinput.io - Get on-demand feedback for your app, website or idea. Learn how to improve by hearing real opinions.

Crisp Chat - Multi-channel customer support software

Maze - Beautiful & actionable analytics for InVision prototypes

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

UXCam - UXCam is the market leader for qualitative app analytics. UXCam provides instant insight into customer behavior in the app through deep analysis of user sessions, events, screen flows, heatmaps, and interactions.

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