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tawk.to VS NetworkTests

Compare tawk.to VS NetworkTests and see what are their differences

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tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

NetworkTests logo NetworkTests

Measure packet loss, latency, jitter, and hop-by-hop performance with real network diagnostics, DNS leak, VPN detection & more โ€” delivered directly from your browser.
  • tawk.to Landing page
    Landing page //
    2023-07-22
  • NetworkTests Network Tests
    Network Tests //
    2026-03-14

NetworkTests.com goes beyond a basic speed test. Most tools like Speedtest use TCP, which retransmits lost packets โ€” reporting perfect delivery even when your network drops packets affecting video calls, gaming, and VoIP. NetworkTests.com uses WebRTC UDP to measure packet loss, latency, and jitter as real-time apps actually experience them. It also runs hop-by-hop path diagnostics from our servers to your connection edge โ€” directly from the browser, no install required.
Tools included: IP lookup, DNS lookup, DNS trace, AS lookup, reverse DNS, ping, traceroute, MTR, MAC lookup, VPN detection, DNS leak test, SSL proxy check.

tawk.to

Website
tawk.to
Release Date
-
Startup details
Country
United States

NetworkTests

Release Date
2026 February
Startup details
Country
United States
State
California
Founder(s)
Naveen Kumar
Employees
1 - 9

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

NetworkTests features and specs

  • Free Access
    Many network testing tools like this are typically offered free of charge, allowing users to check internet speed, latency, and connection quality without any cost.
  • Convenience
    Being web-based, it allows users to quickly test their network performance from any browser without needing to download or install additional software.
  • Useful Diagnostics
    Such tools often provide helpful diagnostic information like ping, jitter, download/upload speeds, which can help users troubleshoot connectivity issues.
  • Simple Interface
    Network testing websites are usually designed with straightforward, easy-to-understand interfaces, making them accessible even to non-technical users.
  • Quick Results
    Tests are generally designed to run quickly, giving users near-instant feedback on their network performance.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Analysis of NetworkTests

Overall verdict

  • NetworkTests appears to be a niche network diagnostic and speed-testing tool, but there is limited independent verification or widespread reputation data available to confirm its reliability, accuracy, or trustworthiness compared to established alternatives.

Why this product is good

  • Offers basic network testing functionality such as speed and connectivity checks
  • Simple, accessible interface for quick diagnostics
  • May be free to use without requiring account creation
  • Lacks strong third-party reviews or established reputation in the industry
  • Limited transparency about the company behind the service, data handling, and testing methodology

Recommended for

  • Users seeking a quick, no-frills network test without needing detailed analytics
  • Casual users who don't require enterprise-grade reporting
  • Those already familiar with the tool through direct recommendation
  • Not recommended as a primary tool for professionals needing certified or highly accurate network diagnostics

tawk.to videos

Tawk.to reviewโ€Šโ€”โ€Šunbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

NetworkTests videos

No NetworkTests videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to tawk.to and NetworkTests)
Customer Support
100 100%
0% 0
Developer Tools
0 0%
100% 100
Live Chat
100 100%
0% 0
Networking
0 0%
100% 100

Questions & Answers

As answered by people managing tawk.to and NetworkTests.

What makes your product unique?

NetworkTests's answer:

Most network speed tests use TCP, which automatically retransmits lost packets โ€” so they can report perfect results even when your connection is actively dropping packets that affect video calls, gaming, and VoIP.

NetworkTests.com uses WebRTC DataChannels in unreliable/unordered UDP mode to measure what real-time applications actually experience: packet loss, latency, and jitter โ€” metrics that TCP-based tests hide. It also performs hop-by-hop path diagnostics from our servers back to the client's connection edge using STUN-assisted UDP โ€” inbound path analysis directly from a browser, without any install or agent. This is unusual for a browser-based tool.
Beyond the core test, it includes 12 diagnostic tools: IP lookup, DNS lookup, DNS trace, AS lookup, reverse DNS, ping, traceroute, MTR, MAC lookup, VPN detection, DNS leak test, and SSL proxy / TLS interception check โ€” all free, no signup required.

Why should a person choose your product over its competitors?

NetworkTests's answer:

Traditional speed tests tell you how fast your connection is. NetworkTests.com tells you why your connection feels broken even when the speed test says it's fine.

Most competitors use TCP, which hides packet loss through automatic retransmission. NetworkTests.com uses UDP via WebRTC โ€” the same protocol used by video calls, gaming, and VoIP โ€” so the results reflect what your applications actually experience. Key reasons to choose NetworkTests.com: - Accurate packet loss measurement โ€” UDP doesn't retransmit, so real packet loss is visible instead of hidden - Hop-by-hop path diagnostics โ€” pinpoints exactly which router on the path is causing the problem, directly from a browser session - All-in-one diagnostics โ€” 12 tools in one place covering network quality, DNS, privacy, and security checks - Privacy tools โ€” DNS leak test, VPN detection, and SSL proxy check in one place, useful for verifying your privacy setup - No friction โ€” no signup, no install, no extensions. Open the browser and run the test - Free โ€” everything is free with no paywalled features

How would you describe the primary audience of your product?

NetworkTests's answer:

NetworkTests.com serves anyone who wants to understand what is really happening on their network, not just how fast it is.

Primary audiences: - Home users โ€” people experiencing choppy video calls, laggy gaming, or buffering streams despite good speed test results. NetworkTests.com helps them identify the real cause โ€” packet loss, jitter, or a bad hop on the network path - Network engineers & sysadmins โ€” professionals who need UDP-based metrics, hop-by-hop MTR analysis, and real packet loss data for diagnosing and validating network performance - IT teams โ€” diagnosing connectivity issues across office networks, validating ISP performance, and pinpointing bottlenecks with data - Privacy & security conscious users โ€” people who want to verify their VPN is working correctly, check for DNS leaks, or detect whether their HTTPS traffic is being intercepted by a corporate or ISP proxy - Developers & researchers โ€” anyone building or testing applications that depend on network quality and need accurate, protocol-level diagnostics directly from a browser

What's the story behind your product?

NetworkTests's answer:

I built NetworkTests.com out of personal frustration.

I kept running Speedtest and seeing great numbers โ€” solid download speeds, low ping โ€” while my video calls were still freezing and my connection felt unreliable. The speed test said everything was fine, but clearly something was wrong. After digging into it, I discovered the problem: Speedtest uses TCP, which automatically retransmits lost packets. It literally cannot see packet loss. My connection was dropping packets, but TCP was quietly hiding them โ€” so the test looked perfect while real-time applications suffered.
I wanted a tool that measured what my applications actually experienced. Something that used UDP โ€” the same protocol video calls, gaming, and VoIP use โ€” and showed me the real numbers: packet loss, jitter, and latency without TCP's masking.
I also wanted hop-by-hop visibility โ€” not just "your connection is bad" but "this specific router on the path is dropping packets." That led to building inbound MTR diagnostics using STUN-assisted UDP through NAT, directly from the browser โ€” something I hadn't seen in other browser-based tools.
Over time it grew into a full diagnostics platform โ€” DNS lookup, DNS trace, VPN detection, DNS leak testing, SSL proxy detection, traceroute, ping, MTR, and more โ€” because these tools belong together when you're trying to diagnose a real network problem.
The goal is simple: give anyone โ€” home user or network engineer โ€” the tools to understand what is actually happening on their connection, for free, without installing anything.

Which are the primary technologies used for building your product?

NetworkTests's answer:

NetworkTests.com is built on modern web technologies that enable real-time network measurements directly in the browser โ€” no plugins, extensions, or installations required.
The core network quality test runs entirely client-server using browser-native APIs, enabling UDP-style packet loss, latency, and jitter measurements without any software install. The backend infrastructure is distributed across three geographic regions, allowing users to test against multiple server locations and get accurate hop-by-hop path diagnostics. All diagnostic tools โ€” DNS lookup, traceroute, MTR, ping, VPN detection, DNS leak test, SSL proxy check, and more โ€” run server-side and return results in real time through the browser interface.

Who are some of the biggest customers of your product?

NetworkTests's answer:

Since NetworkTests.com is a free tool launched in February 2026 with no paid plans or signups, you don't have named customers yet. I'd suggest answering honestly:

NetworkTests.com is a free, public tool launched in February 2026. It does not require signup or registration, so we don't track named customers.
Our users include home users diagnosing connectivity issues, network engineers and sysadmins troubleshooting infrastructure, IT teams validating ISP performance, and privacy-conscious users verifying their VPN and DNS configurations.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare tawk.to and NetworkTests

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. Itโ€™s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. Itโ€™s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the worldโ€™s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the รขย€ยœPowered by tawk.toรขย€ย branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

NetworkTests Reviews

We have no reviews of NetworkTests yet.
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Social recommendations and mentions

Based on our record, tawk.to seems to be more popular. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 3 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 3 years ago
View more

NetworkTests mentions (0)

We have not tracked any mentions of NetworkTests yet. Tracking of NetworkTests recommendations started around Mar 2026.

What are some alternatives?

When comparing tawk.to and NetworkTests, you can also consider the following products

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LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

clumsy - clumsy makes your network condition on Windows significantly worse, but in a managed and...

Crisp Chat - Multi-channel customer support software

DNS leak test - Test your connection for DNS leaks.