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SympoQ VS ShareX

Compare SympoQ VS ShareX and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

ShareX logo ShareX

ShareX is a free and open source program that lets you capture or record any area of your screen...
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • ShareX Landing page
    Landing page //
    2022-10-29

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

ShareX

Website
getsharex.com
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

ShareX features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

ShareX videos

+ Add

Here's why you should download ShareX.

More videos:

  • Review - Simple Screenshots & Screen Recording — Why You Should Use ShareX
  • Tutorial - ShareX Install and How to use Guide 2019

Category Popularity

0-100% (relative to SympoQ and ShareX)

SympoQ

ShareX

Customer Support
100 100%
Customer Support
0% 0
Screenshots
0 0%
Screenshots
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Screenshot Annotation
0 0%
Screenshot Annotation
100% 100

Questions and Answers

As answered by people managing SympoQ and ShareX.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and ShareX. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and ShareX

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

ShareX Reviews

Top 8 Best Free Screen Recorders in 2024
Another top contender for best free screen recorders in 2024 is ShareX. While not as feature-rich as some of its counterparts like OBS or ScreenMix, it still serves as an excellent fit for beginners venturing into screen recording. With ShareX, you enjoy the flexibility of customizing your recording area, allowing you to capture specific windows or your entire screen. ShareX...
Source: mixilab.com
The Most Recommended 11 Screen Recorders for Windows 10/11 in 2023 [HOT]
After installing and starting ShareX on your PC, just use the shortcut key to start screen capture and select areas, automatically save images, upload directly to the cloud, share online, and so on. ShareX is free to use. ShareX for Windows 10/11 can easily import media from your computer. You can choose to record the whole screen, part of the screen or a specific program at...
Source: www.geekersoft.com
The 5 Most Recommended Free Screen Recording Softwares
ShareX is an open source screen recording software. This screen recording tool does not add watermark or time limit to the recorded video, and it can also be saved in GIF format after recording.
Source: www.geekersoft.com
Top 15 Free Alternatives to OBS | Online Free Screen Recorder for PC
ShareX, like OBS, is a free and open-source tool for Windows users. This free tool provides a lot of features, including full-screen window, designated areas and active window recording; set timed recording; performming recording while scrolling the page; taking screenshots and supporting OCR to extract text from screenshots, etc.
Source: www.geekersoft.com
Top 10 OBS Alternatives
Like OBS ShareX is also an open-source solution. Despite the fact that it is completely free to use, ShareX has numerous features. But this tool is mostly useful to more advanced users as you may find that it is more difficult to use than even OBS. If you can figure it out though, you would benefit from the robust recording and editing features.
Source: dc.wondershare.com

Social recommendations and mentions

Based on our record, ShareX seems to be more popular. It has been mentiond 272 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

ShareX mentions (272)

  • Flameshot – Powerful, yet simple to use open-source screenshot software
    I've been using ShareX (https://getsharex.com/) for some years, which is also open-source, and very featureful while not feeling too bloated, though Windows only. I'll have to have a look at this next time I'm on a Linux desktop, as I found the options lacking compared to ShareX last time I looked. - Source: Hacker News / 7 days ago
  • The fastest tool for measuring anything on your screen
    ShareX (https://getsharex.com/) doesn't have quite this nice UX but it's free. I often use it alongside browser dev tools. Here's a screenshot of me measuring this comment box https://i.imgur.com/yoTHbzq.png. - Source: Hacker News / 3 months ago
  • Full Screen recording software for lower end machines.
    ShareX will run on that machine no problem. Open-source & free. Https://i.imgur.com/KQAoDin.jpg. Source: 6 months ago
  • 'Screen Apnea'
    ShareX [1] is my other "must install" app. I never would have guessed how much my branch of engineering consists of "take a screenshot and draw lines, arrows and circles on it." Being able to customize my workflow to do all of that is really great. [1] https://getsharex.com/. - Source: Hacker News / 10 months ago
  • I can't Re-Imprint on this item
    ShareX - The best free and open source screenshot tool for Windows (getsharex.com). Source: 12 months ago
View more

What are some alternatives?

When comparing SympoQ and ShareX, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Greenshot - Greenshot is a free and open source screenshot tool that allows annotation and highlighting using the built-in image editor.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

LightShot - The fastest way to take a customizable screenshot.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Snagit - Screen Capture Software for Windows and Mac

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