Software Alternatives, Accelerators & Startups

SympoQ VS LightShot

Compare SympoQ VS LightShot and see what are their differences

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

LightShot logo LightShot

The fastest way to take a customizable screenshot.
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • LightShot Landing page
    Landing page //
    2021-07-26

SympoQ

Website
sympoq.com
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May

LightShot

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

LightShot features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

LightShot videos

How to Take Screenshots Fast with Lightshot on Windows & Mac

More videos:

  • Review - [HD] Google Chrome Extension Review : Lightshot
  • Tutorial - How to Take Screenshots Fast with Lightshot | lightshot review Hindi

Category Popularity

0-100% (relative to SympoQ and LightShot)
Customer Support
100 100%
0% 0
Screenshot Annotation
0 0%
100% 100
Help Desk And Ticketing
100 100%
0% 0
Screenshots
0 0%
100% 100

Questions and Answers

As answered by people managing SympoQ and LightShot.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and LightShot

SympoQ Reviews

We have no reviews of SympoQ yet.
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LightShot Reviews

5 Best Screenshot Tools for Mac in 2024 (Free & Paid)
In conclusion, these five screenshot apps for Mac offer a range of features to cater to different user needs. Xnapper stands out as the best all-in-one screenshot tool with its automatic beautification and screen recording capabilities. CleanShot X and Snagit are feature-rich and ideal for professionals, while Lightshot is perfect for users who prefer a simple free...
Source: storychief.io
The best screenshot tools for Mac
Users can enjoy added convenience by setting a shortcut key for the tool to activate. Sharing is quite effortless — once you upload your capture on the LightShot server, you receive a direct link that you can share with others. The LightShot website also offers simple tutorials for users to get a grasp of the tool.
Top 13 Free Snagit Alternatives For 2021
Lightshot is yet another free software like Snagit (well, besides the ‘free’ part obviously). Lightshot, available in Google Chrome Web Store , is a browser extension app that not only allows you to easily take a screenshot, but allows you to upload it to the server and creates a short link, similar to Screenrec .
Source: screenrec.com
15 Best Snagit Alternatives in 2020
Lightshot is screen capture tool allows you to take a screenshot quickly. It allows the user to take a screenshot of a selected area which can be resized or moved without any hassle.
Source: www.guru99.com
30 Best Free Screen Capture Tools and Plugins
Lightshot supports capturing the screen with just two clicks and editing them later using its powerful editor. Moreover, the images can be uploaded to its server, which also generates a short, shareable URL. Lastly, Lightshot supports a multitude of OSs and browsers like Windows, macOS, Chrome, Firefox, IE, and Opera.

Social recommendations and mentions

Based on our record, LightShot seems to be more popular. It has been mentiond 48 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

LightShot mentions (48)

  • Im curious
    Okay...from now on as soon as I see someone that takes hoi4 pics with PHONE I'm gonna give them this... https://app.prntscr.com/en/index.html download this shit and never use your phone to take pics of your monitor... Source: 12 months ago
  • Crispy ship after being directly beside a reactor failure 🤌
    Https://app.prntscr.com/en/index.html Do yourself a favor and get a screenshot tool and display your freshly crisped ships in full quality. Source: 12 months ago
  • underrated internet “hacks”
    You can use Lightshot Screenshot in Mac and Windows. Https://app.prntscr.com/en/index.html. Source: about 1 year ago
  • If you use print screen for captures for any reason.
    I came across this tool a few days ago and its pretty awesome so I just wanted to share, im sure there are others out there but for thoes that don't have and could use it's called Farlight. It lets you take a customizable screenshot with a border drag feature and save just the area you want to capture. Before I was using print screen and had to load it in gimp to crop it and scale it to size. Source: about 1 year ago
  • Screenshots from phone cameras are now banned.
    I highly recommend LightShot for Mac and Windows. It lets you choose which part of the screen to capture and adjust if you messed up; save or clipboard it; and doodle, add arrows, highlight, and add text without having to bring it into Paint first! Source: over 1 year ago
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What are some alternatives?

When comparing SympoQ and LightShot, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

ShareX - ShareX is a free and open source program that lets you capture or record any area of your screen...

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Greenshot - Greenshot is a free and open source screenshot tool that allows annotation and highlighting using the built-in image editor.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Snagit - Screen Capture Software for Windows and Mac