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SympoQ VS Snagit

Compare SympoQ VS Snagit and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Snagit logo Snagit

Screen Capture Software for Windows and Mac
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • Snagit Landing page
    Landing page //
    2022-04-27

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Snagit

Website
techsmith.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Snagit features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Snagit videos

+ Add

Snagit-- The Ultimate Screen Capture Tool

More videos:

  • Review - Snagit vs. Camtasia: Which Screen Recorder is Right for You?
  • Review - What's new in Snagit 2020?

Category Popularity

0-100% (relative to SympoQ and Snagit)

SympoQ

Snagit

Customer Support
100 100%
Customer Support
0% 0
Screenshot Annotation
0 0%
Screenshot Annotation
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Screenshots
0 0%
Screenshots
100% 100

Questions and Answers

As answered by people managing SympoQ and Snagit.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and Snagit. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and Snagit

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Snagit Reviews

5 Best Screenshot Tools for Mac in 2024 (Free & Paid)
In conclusion, these five screenshot apps for Mac offer a range of features to cater to different user needs. Xnapper stands out as the best all-in-one screenshot tool with its automatic beautification and screen recording capabilities. CleanShot X and Snagit are feature-rich and ideal for professionals, while Lightshot is perfect for users who prefer a simple free...
Source: storychief.io
The best screenshot tools for Mac
For Mac users, Snagit lets you capture text from an image and paste it into an editor. You have the option to grab scrolling screenshots of pages that are too long to fit on the screen at once. The program also allows you to rearrange the components of the images you grab.
Source: www.techradar.com
10 Proven Screen Recorders for Mac [Updated in 2023]
Snagit is a program for capturing screens for Mac. It has more features than most Windows versions. Snagit gives you better feedback, supports teamwork and creates graphics to help you get things done. It's one of the best screen recorders out there.
Source: www.geekersoft.com
Top 13 Free Snagit Alternatives For 2021
Snagit is a screen capture tool that can record your desktop and grab screenshots. Camtasia can record your screen but can't capture screenshots. Camtasia is designed for more professional video editing and it has many more options compared to SnagIt. In short, SnagIt is like an easier, more basic version of Camtasia that can capture screenshots.
Source: screenrec.com
16 BEST Screen Recorder in 2020 [Free/Paid]
TechSmith Snagit is a screen image and video recording application for short recordings of your screen. It can record the action on the screen and audio as MPEG 4 video file.
Source: www.guru99.com

What are some alternatives?

When comparing SympoQ and Snagit, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

ShareX - ShareX is a free and open source program that lets you capture or record any area of your screen...

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Greenshot - Greenshot is a free and open source screenshot tool that allows annotation and highlighting using the built-in image editor.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LightShot - The fastest way to take a customizable screenshot.

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