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Symphony SUMMIT VS Pega Customer Service

Compare Symphony SUMMIT VS Pega Customer Service and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Symphony SUMMIT logo Symphony SUMMIT

Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi…

Pega Customer Service logo Pega Customer Service

Pega Customer Service is a cloud-based, multi-channel customer service solution that helps companies be proactive, responsive, and efficient while providing a superior customer experience.
  • Symphony SUMMIT Landing page
    Landing page //
    2023-09-16
  • Pega Customer Service Landing page
    Landing page //
    2023-02-10

Symphony SUMMIT videos

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Reasons for choosing Symphony SUMMIT?

More videos:

  • Review - Symphony SUMMIT's AI Powered Ops management tools on Azure supported by G7 CR Managed Services
  • Review - Symphony SUMMIT - The Intelligent ITSM Platform

Pega Customer Service videos

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Category Popularity

0-100% (relative to Symphony SUMMIT and Pega Customer Service)

Symphony SUMMIT

Pega Customer Service

Help Desk
58 58%
Help Desk
42% 42
Business & Commerce
46 46%
Business & Commerce
54% 54
Communication
49 49%
Communication
51% 51
Customer Support
59 59%
Customer Support
41% 41

User comments

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What are some alternatives?

When comparing Symphony SUMMIT and Pega Customer Service, you can also consider the following products

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Zendesk Suite - The complete Zendesk suite in one package

Oracle Service Cloud - Web, Social & Contact Center

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