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Symphony SUMMIT VS Oracle Service Cloud

Compare Symphony SUMMIT VS Oracle Service Cloud and see what are their differences

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Symphony SUMMIT logo Symphony SUMMIT

Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi…

Oracle Service Cloud logo Oracle Service Cloud

Web, Social & Contact Center
  • Symphony SUMMIT Landing page
    Landing page //
    2023-09-16
  • Oracle Service Cloud Landing page
    Landing page //
    2023-09-15

Symphony SUMMIT videos

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Reasons for choosing Symphony SUMMIT?

More videos:

  • Review - Symphony SUMMIT's AI Powered Ops management tools on Azure supported by G7 CR Managed Services
  • Review - Symphony SUMMIT - The Intelligent ITSM Platform

Oracle Service Cloud videos

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19D Oracle Service Cloud Release Overview

Category Popularity

0-100% (relative to Symphony SUMMIT and Oracle Service Cloud)

Symphony SUMMIT

Oracle Service Cloud

Help Desk
49 49%
Help Desk
51% 51
Business & Commerce
46 46%
Business & Commerce
54% 54
Communication
48 48%
Communication
52% 52
Customer Support
46 46%
Customer Support
54% 54

User comments

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What are some alternatives?

When comparing Symphony SUMMIT and Oracle Service Cloud, you can also consider the following products

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Zendesk Suite - The complete Zendesk suite in one package

Service Creatio - The Omnichannel Customer Service and Support

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