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Pega Customer Service VS Zendesk Suite

Compare Pega Customer Service VS Zendesk Suite and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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Pega Customer Service logo Pega Customer Service

Pega Customer Service is a cloud-based, multi-channel customer service solution that helps companies be proactive, responsive, and efficient while providing a superior customer experience.

Zendesk Suite logo Zendesk Suite

The complete Zendesk suite in one package
  • Pega Customer Service Landing page
    Landing page //
    2023-02-10
Not present

Category Popularity

0-100% (relative to Pega Customer Service and Zendesk Suite)

Pega Customer Service

Zendesk Suite

Help Desk
44 44%
Help Desk
56% 56
Business & Commerce
48 48%
Business & Commerce
52% 52
Communication
51 51%
Communication
49% 49
Customer Support
45 45%
Customer Support
55% 55

User comments

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What are some alternatives?

When comparing Pega Customer Service and Zendesk Suite, you can also consider the following products

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Service Creatio - The Omnichannel Customer Service and Support

SAP CRM (Legacy) - SAP CRM (Legacy) is a Customer Relationship Management software that is the most popular and powerful enterprise software solution for managing the sales, marketing, and service channels of an organization.

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