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Symantec Email Security.cloud VS Hiver

Compare Symantec Email Security.cloud VS Hiver and see what are their differences

Symantec Email Security.cloud logo Symantec Email Security.cloud

Symantec Email Security.cloud provides always-on, inbound and outbound email security against malware, targeted attacks, and advanced threats

Hiver logo Hiver

The modern AI customer service platform
  • Symantec Email Security.cloud Landing page
    Landing page //
    2023-07-28
  • Hiver Landing page
    Landing page //
    2025-11-06

Say hello to the customer service platform for the modern AI era. Make exceptional service feel effortless by letting AI agents handle the busywork.

Symantec Email Security.cloud features and specs

  • Comprehensive Threat Protection
    Symantec Email Security.cloud provides robust protection against a wide range of email-based threats, including spam, phishing, malware, and targeted attacks. It uses advanced threat detection technologies and keeps threat databases up to date.
  • Data Loss Prevention (DLP)
    The service includes DLP capabilities that help organizations prevent sensitive information from being inadvertently or maliciously sent out via email, ensuring compliance with regulations and protecting intellectual property.
  • Ease of Management
    Symantec Email Security.cloud offers a user-friendly interface for administrators, making it easier to configure, deploy, and manage email security settings without requiring extensive IT resources.
  • Cloud-Based Service
    Being a cloud-based solution, Symantec Email Security.cloud requires no on-premises hardware, reducing the burden on IT infrastructure and facilitating easier scalability.
  • Integration Capabilities
    The service integrates well with other Symantec security solutions as well as third-party products, providing a cohesive security environment and enhancing overall protection.

Possible disadvantages of Symantec Email Security.cloud

  • Cost
    Symantec Email Security.cloud can be relatively expensive compared to other email security solutions, especially for small and medium-sized businesses.
  • Performance Issues
    Some users have reported occasional performance issues, such as delayed email delivery, which can impact business operations.
  • Complex Configuration
    For organizations with specific and complex security requirements, the configuration process can be intricate and time-consuming, requiring a higher level of expertise.
  • Dependency on Internet Connectivity
    As a cloud-based solution, it is entirely dependent on internet connectivity. Any disruptions in internet service can directly impact the functionality of email security services.
  • Limited Customization
    Some users may find that the level of customization available for specific security policies is limited compared to other bespoke on-premises solutions.

Hiver features and specs

  • Shared Inboxes
    Hiver allows teams to manage shared inboxes directly within Gmail, enabling collaborative email handling without the need for external software.
  • Email Delegation
    The platform enables users to assign emails to specific team members, streamlining the process of task delegation and ensuring accountability.
  • Notes and Tags
    It provides functionality for adding context to emails via notes and tags, facilitating better communication and organization within the team.
  • Email Templates
    Hiver offers customizable email templates to improve response times and maintain consistency across team communications.
  • Reports and Analytics
    The tool provides comprehensive reporting and analytics features, helping teams monitor performance and optimize their email operations.

Possible disadvantages of Hiver

  • Cost
    Hiver is a paid service, which might be a barrier for smaller teams or organizations with limited budgets.
  • Gmail Dependency
    The tool is heavily integrated with Gmail, which may limit its utility for organizations that use other email services.
  • Learning Curve
    New users might experience a learning curve as they become accustomed to Hiver's features and workflow.
  • Performance Issues
    Some users have reported occasional performance issues, such as lag or slowing down of Gmail when using Hiver.
  • Limited Mobile Functionality
    The mobile experience of Hiver is not as robust as its desktop counterpart, potentially affecting users who need to manage emails on the go.

Analysis of Symantec Email Security.cloud

Overall verdict

  • Yes, Symantec Email Security.cloud is generally considered a good solution for email security.

Why this product is good

  • Symantec Email Security.cloud provides comprehensive protection against a variety of email threats, including spam, phishing, malware, and targeted attacks. It uses advanced threat detection technologies and machine learning to identify and block malicious content. The service is cloud-based, ensuring real-time updates and scalability without the need for on-premises hardware.

Recommended for

    Symantec Email Security.cloud is recommended for businesses of all sizes seeking robust email protection, particularly those who prefer a cloud-based solution that can easily integrate with existing infrastructure. It is suitable for organizations looking to enhance their email security posture without a significant investment in physical infrastructure.

Analysis of Hiver

Overall verdict

  • Hiver is considered a good option for teams looking to streamline their email management and enhance productivity without the hassle of switching between different platforms. Its direct integration with Gmail and robust set of features provide an efficient solution for teams that rely heavily on email communication.

Why this product is good

  • Hiver is a widely used tool that integrates directly with Gmail, helping teams manage shared inboxes, collaborate efficiently, and assign tasks seamlessly. It eliminates the need for external help desk software by providing features like email delegation, assignment, and tracking directly within Gmail. Additionally, its simple and intuitive interface requires minimal training, making it accessible for teams of all sizes.

Recommended for

    Hiver is recommended for customer support teams, sales teams, and any organization that wants to manage shared email accounts with greater efficiency. It is particularly beneficial for small to midsize businesses that are already using Google Workspace and want a tool that can easily integrate into their existing workflows.

Symantec Email Security.cloud videos

Symantec Email Security.cloud with Brian Rauls

More videos:

  • Review - Secure your Office 365 with Symantec Email security.cloud

Hiver videos

Paysage d'Hiver - Im Wald ALBUM REVIEW

More videos:

  • Review - Giorgio Armani - Vetiver Babylone/D'Hiver Review
  • Review - (4K) Hiver The Honey Ale By Hiver Beers | Craft Beer Review
  • Review - Hiver Review: The Best Email Management Tool for Small Businesses?
  • Tutorial - Hiver for Gmail Review & Tutorial: Best Help Desk Inbox
  • Review - Hiver Review: 7 Things You Need To Know Before Buying (Best AI-Powered Customer Service Platform)

Category Popularity

0-100% (relative to Symantec Email Security.cloud and Hiver)
Security & Privacy
100 100%
0% 0
Email Management
17 17%
83% 83
Email Security
100 100%
0% 0
Email Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Symantec Email Security.cloud and Hiver

Symantec Email Security.cloud Reviews

We have no reviews of Symantec Email Security.cloud yet.
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Hiver Reviews

9 Best Tidio Alternatives Compared
Hiver is a shared inbox solution designed for businesses using Gmail for customer communication. It integrates directly within Gmail and provides basic help desk features. This software also allows teams to manage customer inquiries through shared inboxes, track email conversations, and automate workflows. It helps businesses excel in their email interactions with customers...
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Hiver seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Symantec Email Security.cloud mentions (0)

We have not tracked any mentions of Symantec Email Security.cloud yet. Tracking of Symantec Email Security.cloud recommendations started around Mar 2021.

Hiver mentions (5)

  • Is there a better way to have a customer-facing inbox?
    Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: about 3 years ago
  • Email for small business team
    If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: over 3 years ago
  • alternative ticketing systems?
    You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: over 3 years ago
  • Reporting
    Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 3 years ago
  • Discovering the value of Mattermost Playbooks
    I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: almost 4 years ago

What are some alternatives?

When comparing Symantec Email Security.cloud and Hiver, you can also consider the following products

Barracuda Email Security Gateway - Barracuda's Email Security Gateway is a powerful antivirus filter specifically designed to identify and eliminate email-borne threats, stopping hazards before they reach the network.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cisco Email Security - Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

MailClark - The Slack bot for external communications

Proofpoint Email Security and Protection - Learn about Proofpoint's email security solutions that protect organizations against threats such as email fraud, phishing, spam, bulk email, and viruses.

Nylas Mail - The Nylas Cloud API powers your application with email, calendar & contacts features. Built-in features for better email, calendar, and contact management.