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Swiftype VS Intercom

Compare Swiftype VS Intercom and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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Swiftype logo Swiftype

The simplest way to add search to your website or application. Sign up for free.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Swiftype Landing page
    Landing page //
    2021-10-07

Swiftype is a customizable website search and content marketing embedded platform that creates real-time search results based on suggestions and search preference. Swiftype lets you manage results via the user login dashboard and assess search trends in order to identify profitable terms and promote products and services.

Swiftype lets you create a free account and view a demo version before payment is required and also provides online support for sales and technical enquiries. The Swiftype software is completely optimizable for mobile devices which gives your website users complete functionality.

  • Intercom Landing page
    Landing page //
    2023-07-05

Swiftype videos

+ Add

Swiftype Site Search Solution - 5 Features & Setup Steps

More videos:

  • Demo - Swiftype Search Wordpress Plugin Demo
  • Demo - Swiftype Integration Demo Screencast

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Swiftype and Intercom)

Swiftype

Intercom

Custom Search Engine
100 100%
Custom Search Engine
0% 0
Customer Support
0 0%
Customer Support
100% 100
Custom Search
100 100%
Custom Search
0% 0
CRM
0 0%
CRM
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Swiftype and Intercom

Swiftype Reviews

Top 9 Best WordPress Search Plugins To Improve Default Searches
At the higher end of the market is Swiftype, offering a powerful site search service and a WordPress plugin that connects your website to your Swiftype account. However, with plans starting from $79 per month, it’s perhaps a service that only large businesses should consider.
Source: winningwp.com
4 Leading Enterprise Search Software to Look For in 2022
Swiftype search is a cloud-based and customizable software-as-a-service platform that allows your business to create a powerful search experience and work with data efficiently. Established in 2012, the company has acquired $23 million and has been improving the product continuously.
Source: ascendixtech.com
Top 10 Site Search Software Tools & Plugins for 2022
Swiftype is an easy-to-use site search solution that indexes your site in real-time and automatically sets up search without the need to use code. However, it also offers the flexibility for developers to gain extra control over the functionality using an API. The Swiftype Search Overlay lets you display results across all your pages without disrupting your site markup.
Source: influencermarketinghub.com
Make Your WordPress Search Powerful with Algolia and 9 others
Site search by Swiftype is perfect for a content-based online business like a news site, eCommerce store, etc.
Source: geekflare.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
Source: www.marketermilk.com
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.
Source: www.nectardesk.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Swiftype mentions (0)

We have not tracked any mentions of Swiftype yet. Tracking of Swiftype recommendations started around Mar 2021.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Swiftype and Intercom, you can also consider the following products

Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache Solr - Solr is an open source enterprise search server based on Lucene search library, with XML/HTTP and...

Drift - A messaging app that helps you grow your business.

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