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Surfboard VS Genesys PureConnect

Compare Surfboard VS Genesys PureConnect and see what are their differences

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Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Surfboard

Website
teamsurfboard.com
Pricing URL
Official Surfboard Pricing
$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September
Edit details

Genesys PureConnect

Website
genesys.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

Genesys PureConnect features and specs

No features have been listed yet.

Surfboard videos

+ Add

Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

Genesys PureConnect videos

No Genesys PureConnect videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Surfboard and Genesys PureConnect)

Surfboard

Genesys PureConnect

Employee Scheduling
100 100%
Employee Scheduling
0% 0
Communication
5 5%
Communication
95% 95
Customer Support
11 11%
Customer Support
89% 89
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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What are some alternatives?

When comparing Surfboard and Genesys PureConnect, you can also consider the following products

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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