Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Stratechery should be more popular than Freshdesk. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Founder of https://stratechery.com/ More about him and his blog at https://stratechery.com/stratechery-plus/. - Source: Hacker News / 6 months ago
Stratechery (https://stratechery.com) is written by Ben Thompson, who is based in Taiwan. - Source: Hacker News / 12 months ago
I personally belive that lennysnewletter.com and stratechery.com are two effective resources for becoming a good PM in tech. Source: 12 months ago
Just to be clear, you're neither giving Subscriber Only nor the authors your payment details. All of that is handled by Stripe. Their core service is handling this kind of sensitive data. I can certainly understand not liking recurring payments but it's a pretty standard business model. On Subscriber Only, you can choose between monthly and yearly subscriptions and you can cancel them at any time. You can look at... - Source: Hacker News / about 1 year ago
If you like long form, detailed reading, Ben Thompson's Stratechery is brilliant. These are stories about strategies pursued by companies, rather than Personal Finance. However, the thought process laid out gives you framework to understand the world around us and these eventually influence & impact our personal finances. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Morning Brew - The hottest news from Wall St. to Silicon Valley, daily ✉️
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Sip by Product Hunt - Daily tappable tech news and stories.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
LetterHunt - LetterHunt connects you to 10,000+ niche, active newsletter writers to promote your product.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.