Software Alternatives & Reviews

Stork.ai VS Freshdesk

Compare Stork.ai VS Freshdesk and see what are their differences

Stork.ai logo Stork.ai

AI-Based Collaboration for Hybrid Teams. Rich media messaging, advanced video and voice conferencing, auto-transcribing and screen sharing. Serendipitous meetings at the water-cooler with your human and AI teammates.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Stork.ai Landing page
    Landing page //
    2022-03-20

Stork is a Voice and Video Messenger with a powerful Screen Recording for asynchronous presentations. Fewer meetings. No more missed meetings.

Live voice conversations your teammates can see, join immediately or play back later. Create Video "Business Stories" with a built-in Screen Recorder to share. Collaborate with Video and Voice messages.

SAY IT WITH A VOICE NOTE. SHOW IT WITH A VIDEO NOTE. PRESENT WITH A SCREEN RECORDER. PLAY IT ALL BACK IN STORK.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Stork.ai

Website
stork.ai
$ Details
freemium
Platforms
Mac OSX Web Browser iOS Google Chrome Safari Cross Platform Android Windows Internet Explorer
Release Date
2021 May

Stork.ai features and specs

  • Video chat: Yes
  • Voice Calls: yes
  • Video Sharing: Yes
  • Screen recording: yes
  • Screen Recorder: yes
  • Screen capture: yes
  • Team Collaboration: Yes
  • Teams: Yes
  • Team Collaboration and Permission Control: Yes
  • Team Alignment: yes
  • Team members' availability: Yes
  • Collaboration Tools: Yes
  • Collaboration Tool: Yes
  • Collaborative Workspace: Yes
  • Collaborate: Yes
  • Workspaces: Yes
  • Workflow Management: Yes
  • Workflow Automation: Yes
  • Groups: Yes
  • Channels: Yes
  • Share And Publish Online: yes
  • Chat/Messaging: Yes
  • Messaging: Yes
  • Messenger: Yes
  • Call Recording: Yes
  • Call Conferencing: Yes
  • Calls: yes
  • WebRTC Enabled: Yes
  • WebRTC Supported : yes

Freshdesk features and specs

No features have been listed yet.

Stork.ai videos

How Stork works in a nutshell

More videos:

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
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  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Stork.ai and Freshdesk)
Team Collaboration
100 100%
0% 0
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Stork.ai and Freshdesk.

Who are some of the biggest customers of your product?

Stork.ai's answer

IKEA, Australia Parlament

What makes your product unique?

Stork.ai's answer

Stork.ai stands out as a unique platform in the crowded field of team collaboration tools for several key reasons:

All-in-One Solution: Stork combines video conferencing like Zoom, team collaboration like Slack and MS Teams, and screen recording like Loom, all in one tool. This integration of features streamlines communication and collaboration, reducing the need for multiple platforms.

AI-Powered Transcription and Summarization: Stork's advanced AI technology automatically transcribes and summarizes all voice and video communications. This feature not only saves time but also enhances accessibility and allows for easy search and retrieval of specific content within recordings.

Usage-Based AI Pricing: Unlike traditional pricing models, Stork offers free messaging and collaboration services and plans to introduce a usage-based pricing model for AI consumption. This transparent and flexible pricing structure ensures that users only pay for the AI features they use.

Searchable Recordings: All recordings are stored in the cloud on the web, making them easily searchable within Stork. This functionality enhances productivity by allowing team members to quickly find and reference past conversations and meetings.

Competitive Edge in Recording and Playback: Stork's recording and playback functionality is a standout feature that sets it apart from competitors like Loom and other screen recording companies. The ability to easily record, playback, and search within communications adds a new dimension to team collaboration.

Cloud-Based Accessibility: Stork's cloud-based architecture ensures that all communications are accessible from anywhere with an internet connection. This promotes seamless collaboration for remote and distributed teams.

Integration with Popular Tools: Stork's ability to integrate with existing CRM, finance, and accounting tools adds to its convenience, allowing for a more cohesive workflow within organizations.

Why should a person choose your product over its competitors?

Stork.ai's answer

Choosing Stork.ai over its competitors offers several distinct advantages that cater to the diverse needs of modern teams and businesses. Here's why a person or organization might prefer Stork.ai:

Unified Platform: Stork.ai combines video conferencing, team messaging, screen recording, and more into a single platform. This all-in-one approach simplifies communication and collaboration, reducing the need to juggle multiple tools.

Innovative AI Features: Stork's AI-powered transcription and summarization of voice and video communications set it apart from competitors. These features enhance accessibility, save time, and allow for easy search and retrieval of specific content.

Cost-Effective Pricing Model: With free messaging and collaboration services and a transparent, usage-based pricing model for AI consumption, Stork offers a flexible and cost-effective solution that aligns with users' actual needs.

Searchable and Stored Recordings: Stork's ability to store recordings in the cloud and make them searchable provides a valuable resource for referencing past conversations and meetings, something not commonly found in other platforms.

Tailored for Business Collaboration: Stork is designed with professional teams in mind, focusing on features that enhance productivity, collaboration, and efficiency in a business setting.

Integration Capabilities: Stork's seamless integration with popular CRM, finance, and accounting tools ensures a cohesive workflow, making it an attractive option for organizations looking to streamline their processes.

Remote Collaboration Support: Stork's cloud-based architecture supports remote and distributed teams, promoting seamless collaboration regardless of location.

Commitment to Customer Support: Stork's strong customer support ensures that users have the help they need to maximize the platform's features, providing an edge in user satisfaction.

Competitive Edge in Recording and Playback: The recording and playback functionality in Stork is a standout feature that offers advantages over competitors like Loom and other screen recording companies.

Alignment with Future Trends: Stork's ongoing innovation, such as the upcoming usage-based AI pricing, shows a commitment to staying ahead of trends and adapting to the evolving needs of users.

Enhanced Security and Compliance: Stork's focus on security and compliance measures ensures that sensitive information is handled with care, making it a trustworthy choice for businesses.

Customizable Solutions: Stork offers the flexibility to tailor features and pricing to specific organizational needs, providing a personalized solution that can grow with the business.

In conclusion, Stork.ai's unique blend of unified functionality, innovative AI-powered features, transparent pricing, and commitment to customer satisfaction makes it an appealing choice for individuals and organizations seeking a modern, efficient, and forward-thinking collaboration platform. Its distinct advantages over competitors position Stork as a top choice for those looking to enhance collaboration in the age of AI.

How would you describe your primary audience?

Stork.ai's answer

Business Teams and Organizations: Stork is designed to cater to the needs of professional teams and organizations of various sizes. Whether it's a small startup or a large enterprise, Stork's features are tailored to enhance productivity, collaboration, and efficiency in a business setting.

Remote and Distributed Teams: With its cloud-based architecture and comprehensive communication tools, Stork is an ideal choice for remote and distributed teams looking to collaborate seamlessly regardless of location.

Innovators and Tech-Savvy Users: Stork's AI-powered transcription, summarization, and usage-based pricing model appeal to innovators and tech-savvy individuals who are looking for cutting-edge solutions to stay ahead of trends.

Educational Institutions: Professors, teachers, and students can benefit from Stork's video conferencing and collaboration tools, making it a suitable platform for virtual classrooms, group projects, and academic collaboration.

Healthcare Professionals: Stork's secure and compliant communication tools can be valuable for healthcare professionals who need to collaborate on patient care, share information, and conduct virtual consultations.

Creative and Media Agencies: Creative teams working on projects that require close collaboration, brainstorming, and content sharing can leverage Stork's all-in-one platform to streamline their workflow.

Customer Support and Sales Teams: Stork's video conferencing and messaging capabilities can be utilized by customer support and sales teams to engage with clients, conduct virtual meetings, and provide personalized assistance.

Government and Non-Profit Organizations: Stork's secure and accessible collaboration tools can support the unique communication needs of government agencies and non-profit organizations.

Individual Professionals and Freelancers: Independent professionals and freelancers who collaborate with clients and other freelancers can benefit from Stork's flexible and cost-effective collaboration tools.

Companies Competing with Traditional Collaboration Tools: Organizations looking for an edge over traditional collaboration platforms like Zoom, Slack, MS Teams, and Loom will find Stork's unique features and pricing model appealing.

What's the story behind your product?

Stork.ai's answer

The Story Behind Stork.ai

In an age where remote work, digital collaboration, and AI-driven solutions were becoming the norm, a group of visionary entrepreneurs recognized a gap in the market. They saw that while there were many collaboration platforms like Zoom, Slack, MS Teams, and screen recording companies like Loom, none offered an all-in-one solution that integrated these functionalities with AI-powered features.

The idea for Stork.ai was born out of a desire to create a platform that would not only streamline communication and collaboration but also leverage the power of AI to enhance these interactions. The founders envisioned a tool that would automatically transcribe and summarize voice and video communications, making them searchable and accessible.

Named "Stork," symbolizing the delivery of clear and efficient communication, the platform was designed to be more than just another collaboration tool. It aimed to redefine team collaboration in the age of AI.

Stork's unique selling proposition was its combination of video conferencing, team messaging, screen recording, and AI-driven transcription and summarization, all in one tool. This integration allowed users to communicate, collaborate, and innovate without juggling multiple platforms.

The introduction of a transparent, usage-based pricing model for AI consumption further set Stork apart from its competitors. By offering free messaging and collaboration services and charging only for AI features based on actual usage, Stork provided a flexible and cost-effective solution that aligned with users' real needs.

Which are the primary technologies used for building your product?

Stork.ai's answer

Front-End Development:

JavaScript Frameworks: React, Angular, or Vue.js for building dynamic and responsive user interfaces. CSS Preprocessors: Sass or LESS for styling. HTML5: For structuring the content. Back-End Development:

Programming Languages: Python, Java, Node.js, or C# for server-side logic. Web Frameworks: Django, Express, or Spring Boot for handling HTTP requests and responses. Real-Time Communication: WebRTC for enabling real-time video conferencing and messaging. Database Management:

Relational Databases: PostgreSQL, MySQL, or Microsoft SQL Server for structured data storage. NoSQL Databases: MongoDB or Cassandra for handling unstructured or semi-structured data. Cloud Computing and Hosting:

Cloud Providers: AWS, Azure, or Google Cloud Platform for scalable hosting and computing resources. Containerization: Docker for packaging applications and dependencies. Orchestration: Kubernetes for managing and scaling containers. AI and Machine Learning:

Machine Learning Frameworks: TensorFlow or PyTorch for building and training AI models. Natural Language Processing (NLP): Tools like SpaCy or NLTK for transcription and summarization. Security and Compliance:

Authentication: OAuth, JWT, or SSO for secure user authentication. Encryption: TLS/SSL for encrypting data in transit. Compliance Tools: Custom solutions for adhering to regulatory requirements. Integration and APIs:

RESTful APIs: For integrating with third-party services and tools. Webhooks: For real-time notifications and updates. DevOps and Continuous Integration/Continuous Deployment (CI/CD):

Version Control: Git for tracking code changes. CI/CD Tools: Jenkins, GitLab CI, or Travis CI for automating testing and deployment.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Stork.ai and Freshdesk

Stork.ai Reviews

6 Webex Alternatives You Can Switch to in 2022
With Stork, there is not one thing that you can't do with your virtual meetings. With Stork, you can effortlessly schedule and invite people to your online meetings, record any part of the meeting, transcribe it automatically, share it with the team, and play it back on demand. Plus, using Stork is so easy; all you have to do is download the app from your favorite App Store...
Source: www.stork.ai
Best Voice Messaging Apps In 2021
With the voice messaging app Stork.ai, you have enjoyed access to all media and screen recordings where you have participated along with the media records taking place within your team.
Source: sheley.org
Top 5 Voice Messaging Apps To Keep Teams Connected
Voice messaging is rather comfortable when you communicate in a big team. If you are searching for a voice messaging app that will automatically record and transcribe the meetings, you should use Stork.ai. The app has powerful recording features. With this app, it is easy for you to do recordings for your business meetings. In addition, you can see or hear conversations of...

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than Stork.ai. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Stork.ai. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Stork.ai mentions (1)

  • 5 Best Slack Apps for Remote Team Productivity
    I think you can also try Stork as a good alternative. Source: over 2 years ago

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Stork.ai and Freshdesk, you can also consider the following products

Tatsu - Standup meetings for remote teams.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Everleagues - Everleagues is a cloud-based application that offers team communication, file sharing and storage, data tracking, and activities management.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Ring4 Meeting - Dead simple video conferencing - free, in browser

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.