Stackshare
AlternativeTo
Product Hunt
SaaSHub
Startup Stash
Hunter TechLookup
Slant.co
Alternative.me
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Stackshare FreshdeskFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Stackshare should be more popular than Freshdesk. It has been mentiond 26 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
For web apps, see https://stackshare.io/ For many desktop apps, if you go into Help > About, you'll see a list of all the open source libraries used, and their associated licenses (as required by the license). In Chrome, go to chrome://credits/. - Source: Hacker News / 10 months ago
Stackshare - Aimed for companies building their technical stack. - Source: dev.to / 12 months ago
I don't know much about 'influencers' but https://builtwith.com/ is good for seeing what some public facing website is built with, https://stackshare.io/ tends to have a little more information about backends of sites and https://usesthis.com/ has a lot of interviews with various people about what they use. Source: about 2 years ago
You could look at https://stackshare.io/ for some inspiration or validation. Source: about 2 years ago
- look at databases of tech stacks (https://stackshare.io/ is one), the company websites where any logos were mentioned, anywhere we could get an info that this company was using one of the alternative tools. - Source: Hacker News / about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
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Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.