SproutSocial VS Freshdesk

SproutSocial Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

SproutSocial mentions (8)

• 8 AMAZING TIME-SAVING SOCIAL MEDIA TOOLS

  You can check the hype about Sprout Social with a thirty-day free plan. After the trial ends, you will have to pay $89 monthly to keep your account running. Source: about 1 year ago

• 8 Best Facebook Post Schedulers For Developers [2023 Addition]

  Sprout Social is another social media management tool that allows you to schedule posts on multiple platforms, including Facebook. It offers features such as customizable scheduling, analytics, and team collaboration. Sprout Social has paid plans starting at $99 per month. - Source: dev.to / over 1 year ago

• June Ramp To The Moon - Hype Campaign Starts Today

  What you **do** do, is engage a Social Media management company to come in and run a wide spectrum campaign across your target demographics over a period of time- and oh look [GameStopNFT's tweets](https://twitter.com/GameStopNFT/status/1527303196422508546) are all done by [Sprout Social](https://sproutsocial.com). Source: almost 2 years ago

• Marketing Tools You Need to Grow Your Business like Dropbox, Hubspot and others!

  Sprout social- The best social media management with deep insights and easy management features. Source: about 2 years ago

• 17 Business Ideas Around Web Scraping

  Sprout Social: The tool allows you to watch your competition on social media. - Source: dev.to / over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago