Software Alternatives, Accelerators & Startups

Spike.sh VS Intercom

Compare Spike.sh VS Intercom and see what are their differences

Spike.sh logo Spike.sh

Spike is an incident management platform that alerts via slack, phone and email and automatic escalations to help teams fix infrastructure problems.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Not present

Simple incident response management system that alerts you of your incidents before your customers do.

  • Intercom Landing page
    Landing page //
    2023-07-05

Spike.sh

Website
spike.sh
$ Details
paid Free Trial $7.0 / Monthly (No cap on services and incidents)
Platforms
AWS Azure Cloud Google Cloud Sentry Honeybadger Prometheus Grafana Web Slack
Release Date
2019 January

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Spike.sh videos

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Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Spike.sh and Intercom)
Incident Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Notifications And Alerting
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Spike.sh and Intercom

Spike.sh Reviews

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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Intercom might be a bit more popular than Spike.sh. We know about 6 links to it since March 2021 and only 6 links to Spike.sh. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Spike.sh mentions (6)

  • Show HN: Spike.sh
    I am Kaushik, Co-Founder of Spike.sh We build Spike.sh to be a very simple incident alerting alternative to Pagerduty. I had put shown this community what we had built 2 years ago as well (https://news.ycombinator.com/item?id=24503585) It didn't get a lot of attention. eh! I started Spike.sh (https://spike.sh) because I always thought the potential of incident management is a lot lot more. There are numerous... - Source: Hacker News / about 2 years ago
  • Ask HN: Who wants to collaborate? (April 2022)
    Me and the team at https://spike.sh are incident management nerds. Its rare to find people interested in this practice. I usually keep my ears to the ground finding Incident management nerds, its not easy though. Open to collaborate on content, practices, experiments, and in general of how different engineering and non-engineering teams across the world instill and follow incident management practices. - Source: Hacker News / about 2 years ago
  • Looking for a simple alert and event management solution
    I've looked at different tools so far and found they either targeted a different audience (xMatters), did not have enough features (spike.sh), were expensive (OpsGenie Standard subscription), or had to many features (Icinga2). Source: about 2 years ago
  • We analyzed 29 job postings for DevOps Engineer from companies like Apple, TikTok and Slack.
    Is spike.sh similar to what pagerduty do ? Source: over 2 years ago
  • Pagerduty vs. OpsGenie vs. VictorOps vs. Xmatters ... what's the deal?
    I'm currently trying out spike.sh and it's an excellent product for the money. Source: almost 3 years ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Spike.sh and Intercom, you can also consider the following products

MailClark - The Slack bot for external communications

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Twilio for Slack - Enable SMS conversations with Slack+Twilio

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Drift - A messaging app that helps you grow your business.