Software Alternatives, Accelerators & Startups

Sooqr VS BoldDesk

Compare Sooqr VS BoldDesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Sooqr logo Sooqr

Sooqr Search provides relevant and innovative site search engine for the website.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • Sooqr Landing page
    Landing page //
    2022-11-05
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based AI Powered customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Sooqr features and specs

  • Improved Search Relevance
    Sooqr offers enhanced search functionalities that can improve search relevance for users, making it easier to find products or information on a website.
  • Easy Integration
    Sooqr provides a seamless integration process with various eCommerce platforms, simplifying the setup for website owners.
  • Customizable Features
    The platform allows customization of search features, enabling businesses to tailor the search experience to their specific needs.
  • Real-time Indexing
    Sooqr supports real-time indexing of website content, ensuring that search results are always up-to-date.
  • Analytics Insights
    Sooqr offers insightful analytics tools that help businesses understand search behavior and optimize their strategies accordingly.

Possible disadvantages of Sooqr

  • Cost Implications
    Depending on the size of the website and usage, the cost of Sooqr can be a significant factor for small businesses or startups.
  • Learning Curve
    Some users may experience a learning curve while navigating through the platform's features and customization options.
  • Limited Language Support
    Sooqr may have limited language support, potentially restricting its effectiveness for global websites with diverse linguistic requirements.
  • Feature Limitations for Specific Needs
    Certain niche requirements might not be fully supported, necessitating additional custom development.
  • Reliance on Internet Connection
    As a cloud-based service, its performance is reliant on stable internet connectivity, which could affect usability in areas with poor connections.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration
  • AI Agents

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

Sooqr videos

Exclusive Preview for partners: Sooqr Recommendations (31st of March 2021)

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Sooqr and BoldDesk)
Custom Search Engine
100 100%
0% 0
Customer Support
0 0%
100% 100
Search Engine
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Sooqr and BoldDesk.

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your businessโ€™s needs.

  3. AI Agent - it actively handles repetitive queries, drafts responses, summarizes tickets, and helps agents work smarter and faster.

  4. No-Code Customization: Easily tailor workflows, forms, and automations without needing developers or IT support.

  5. Multilingual Support: Serve global customers with AI-powered translations and localized self-service portals.

  6. Unified Omnichannel Experience: Manage email, chat, social, and more from a single, streamlined interface.

  7. Scalable for Any Size: Whether you're a startup or an enterprise, BoldDesk grows with your businessโ€”without adding complexity.

  8. Transparent Pricing & Long Trial: Offers a 15-days free trial and flexible plans, making it easy to get started and scale affordably.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sooqr and BoldDesk

Sooqr Reviews

We have no reviews of Sooqr yet.
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BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sooqr mentions (0)

We have not tracked any mentions of Sooqr yet. Tracking of Sooqr recommendations started around Mar 2021.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: about 2 years ago

What are some alternatives?

When comparing Sooqr and BoldDesk, you can also consider the following products

Google Custom Search - Google Custom Search enables you to create a search engine for your website, your blog, or a collection of websites.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Nextopia - eCommerce Site Search & Navigation

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Site Search 360 - Site Search 360 enhances and improves your built-in CMS or product search with autocompletion, semantic search, filters, facets, detailed analytics, and a whole lot of customization options.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.