Site Search 360
Algolia
ElasticSearch
Swiftype Site Search
Swiftype
Cludo
Google Custom Search
AddSearch
BoldDesk
Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
ChatGPT
Zoho Desk
Site Search 360 is a smart, ad-free search interface for your website. With a simple drag-and-drop integration, get your search up and running in no time! Let your visitors find exactly what they are looking for, right away.
Features of Site Search 360 include: * Quick and easy visual configuration of your search bar, suggestions and results with our Search Designer * Instant search-as-you-type results, autocomplete and popular searches * Smart categories and Faceted Search * Key information (e.g. brand, price, date) can be automatically extracted and shown directly in your search snippets * Semantic search: built-in dictionaries in 19 languages + the ability to add your custom synonyms * Analytics to help you get the most out of your search: what your visitors look for the most, what results they click on, what queries bring no results, etc. * Full control over search results: boost, reorder, redirect and map * Integration with Google Analytics and Google Tag Manager * Import of Google Custom Search promotions * Low-to-no-code Search Designer to customize your search appearance and results and avoid search abandonment * FAQ page search * Search Secure Content * Awesome support: via live chat, email, or phone
BoldDesk is a premium cloud-based AI Powered customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.
Site Search 360 BoldDeskSite Search 360's answer
Site Search 360 leverages a combination of advanced technologies to deliver its search solutions. The platform utilizes Amazon Web Services (AWS) for cloud computing, ensuring scalability and reliability. It also integrates Google Analytics and Google Tag Manager for data tracking and analysis. Cloudflare is employed to enhance security and performance, while Amazon CloudFront is used for content delivery. For frontend development, Site Search 360 offers a React component, enabling seamless integration with React applications. Additionally, the platform is built to integrate with various systems, including PIM, ERP, and CRM, providing a flexible and comprehensive search solution.
BoldDesk's answer:
Site Search 360's answer
Site Search 360 was developed by the search experts at Zoovu (formerly SEMKNOX GmbH), based in Dresden, Germany. With over a decade of experience in semantic product search, Zoovu created Site Search 360 to enhance on-site search functionality for websites and apps. The platform aims to improve user experience by providing quick and accurate content searches, contributing to increased visitor engagement and customer conversion rates.
BoldDesk's answer:
With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.
Site Search 360's answer
Site Search 360 stands out due to its ability to provide highly customizable, AI-powered search solutions that enhance user experience and engagement. It supports dynamic ranking, multilingual capabilities, and integrates seamlessly with various systems like PIM and CRM. Additionally, it offers in-depth analytics and insights into consumer behavior to continuously improve search relevance, while ensuring privacy and security with GDPR compliance and SOC 2 Type 2 certification.
BoldDesk's answer:
Better Usability - Our Modern UI can be easy to use for all users.
Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.
AI Agent - it actively handles repetitive queries, drafts responses, summarizes tickets, and helps agents work smarter and faster.
No-Code Customization: Easily tailor workflows, forms, and automations without needing developers or IT support.
Multilingual Support: Serve global customers with AI-powered translations and localized self-service portals.
Unified Omnichannel Experience: Manage email, chat, social, and more from a single, streamlined interface.
Scalable for Any Size: Whether you're a startup or an enterprise, BoldDesk grows with your business—without adding complexity.
Transparent Pricing & Long Trial: Offers a 15-days free trial and flexible plans, making it easy to get started and scale affordably.
Site Search 360's answer
Customization and Flexibility: Site Search 360 offers highly customizable search options, allowing businesses to tailor the search experience to their specific needs and customer preferences.
AI and Machine Learning: The platform uses advanced AI and machine learning algorithms to optimize search results and continuously improve accuracy, ensuring that users get the most relevant content.
Seamless Integration: It easily integrates with a variety of systems like CRM, PIM, and eCommerce platforms, making it a versatile solution for businesses with diverse technology stacks.
Actionable Analytics: The platform provides detailed analytics and insights that help businesses understand user behavior and refine their search strategies, driving more engagement and conversions.
Security and Compliance: Site Search 360 adheres to strict privacy standards with GDPR compliance and SOC 2 Type 2 certification, ensuring that businesses can trust it with sensitive data.
These features make it a strong contender for businesses looking for a customizable, scalable, and secure search solution.
BoldDesk's answer:
BoldDesk stands out among its competitors for several reasons:
Site Search 360's answer
Small-to-medium-sized businesses as well as larger enterprises looking for an innovative yet affordable search solution.
BoldDesk's answer:
BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.
Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.
Site Search 360's answer
Site Search 360 serves a diverse range of clients, including both small businesses and large enterprises. Notable customers include: - Sparkasse - Progres Mode - Helsana Group - Einhell - the American Medical Writers Association (AMWA) and organizations such as Stanford University and Zurich.
BoldDesk's answer:
Basic install/setup was done in about an hour. Had some questions on customization and their support staff is quick to respond and very helpful. Very good value for the price!
We have been very happy with SiteSearch 360 as it was an easy search solution to deploy to our website as well as easy to manage. It is also affordable compared to some others out there.
The plugin not only vastly improved the search experience of our clients using it, but the customer service configuring the plugin was spot on! Quick responses and in-depth one-on-one help got the plugin set up exactly how we needed it to be!
BoldDesk might be a bit more popular than Site Search 360. We know about 1 link to it since March 2021 and only 1 link to Site Search 360. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Site Search 360 - https://sitesearch360.com - $9/month. - Source: dev.to / over 2 years ago
Https://bolddesk.com help your agents to succeed. Source: about 2 years ago
Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Swiftype Site Search - Swiftype Site Search helps to sell more, get the right answer to more people on the platform and surface relevant content for readers and followers.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
