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Solvvy VS Zendesk Support

Compare Solvvy VS Zendesk Support and see what are their differences

Zenor.ai
Multimodal AI for Shopify: text, voice & image help with products, FAQs & checkout. featured
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Solvvy logo Solvvy

Highly intelligent customer support self-service solution via AI/ML/NLP science

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Solvvy Landing page
    Landing page //
    2023-02-04
Not present

Solvvy features and specs

  • Improved Customer Support
    Solvvy provides self-service solutions, enabling customers to resolve issues quickly without needing live support.
  • Cost Efficiency
    By automating responses to common customer inquiries, Solvvy can reduce the volume of tickets that need to be handled by human agents, potentially lowering operational costs.
  • Scalability
    Solvvy's AI-driven platform can handle high volumes of customer interactions simultaneously, which is useful for companies experiencing rapid growth or variations in demand.
  • Integration Capabilities
    Solvvy is designed to integrate with existing customer support platforms and CRM systems, providing a seamless addition to current workflows.
  • Data Insights
    The platform provides analytics and insights into customer interactions, helping businesses improve their support services and understand customer needs.

Possible disadvantages of Solvvy

  • Implementation Complexity
    Setting up and customizing Solvvy to fit specific business needs may require significant time and technical resources.
  • Dependency on AI Training
    The effectiveness of Solvvy’s solutions heavily depends on the accuracy and thoroughness of its AI training, which can require ongoing effort to maintain.
  • Limited Human Interaction
    While automated, some customers might prefer or require human interaction for more complex or sensitive issues, which Solvvy might not adequately provide.
  • Costs for Advanced Features
    Access to all features and advanced capabilities might come with additional costs, affecting the overall budget.
  • Potential Integration Challenges
    While integration is possible, there might be challenges or limitations when integrating with certain legacy systems.

Zendesk Support features and specs

  • Multichannel Support
    Zendesk Support enables integration across multiple channels such as email, chat, social media, and phone, ensuring customers can reach out through their preferred medium.
  • Customizable Workflows
    The platform offers extensive customization options, allowing businesses to tailor workflows, ticket forms, and automated processes to fit specific needs.
  • Robust Reporting and Analytics
    Zendesk provides comprehensive reporting and analytics tools, giving organizations insights into customer interactions and agent performance to help optimize support operations.
  • Scalability
    Zendesk Support is designed to scale with growing businesses, offering various plans and add-ons that can accommodate increasing support needs.
  • Third-Party Integrations
    The platform supports numerous integrations with third-party applications such as CRM systems, e-commerce platforms, and project management tools, enhancing its functionality.
  • User-Friendly Interface
    Zendesk boasts an intuitive and easy-to-navigate interface, which can reduce the learning curve and improve the efficiency of support agents.

Possible disadvantages of Zendesk Support

  • Cost
    The pricing can be steep, especially for small businesses or startups, as various features and advanced functionalities are available only in higher-tier plans.
  • Complexity
    For companies new to customer support software, the comprehensive set of features and customization options may initially be overwhelming.
  • Limited Basic Plan
    The basic plans come with limited features, which may not be sufficient for businesses with specific needs or more complex support requirements.
  • Performance Issues
    Some users have reported occasional performance issues, including slow load times and system lags, which can hinder productivity.
  • Limited Offline Support
    Zendesk Support is cloud-based and may offer limited functionality when offline, potentially posing an issue for teams without reliable internet access.

Analysis of Zendesk Support

Overall verdict

  • Overall, Zendesk Support is highly regarded for companies seeking an effective and comprehensive customer support solution. It is particularly praised for its flexibility, allowing businesses to tailor the system to their specific needs.

Why this product is good

  • Zendesk Support is a popular customer service platform known for its ease of use, robust feature set, and scalability. It offers tools like ticketing systems, automation, reporting, analytics, and integrations with other apps, making it suitable for businesses of various sizes. Users often highlight its intuitive interface and strong support community as major benefits.

Recommended for

    Zendesk Support is recommended for small to large businesses that require a reliable and customizable customer service solution. It is ideal for teams looking to streamline their support processes, improve customer satisfaction, and provide multi-channel support across emails, chats, and social media.

Solvvy videos

+ Add

Introducing Solvvy - Next-Gen Chatbot & Customer Support Automation

More videos:

  • Review - Solvvy: Transforming Customer Service Through Artificial Intelligence
  • Review - Mahesh Ram, Solvvy | CUBEConversation, May 2018

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Solvvy and Zendesk Support)

Solvvy

Zendesk Support

Customer Support
13 13%
Customer Support
87% 87
Customer Service
13 13%
Customer Service
87% 87
Help Desk
8 8%
Help Desk
92% 92
Tool
100 100%
Tool
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Solvvy and Zendesk Support

Solvvy Reviews

We have no reviews of Solvvy yet.
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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Solvvy seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Solvvy mentions (3)

  • Help Center on website no longer exists… doesn’t seem like its a Zendesk problem
    Looks like they went all in on Solvvy. https://solvvy.com/. Source: about 3 years ago
  • Ask HN: Who is hiring? (October 2021)
    Solvvy | Senior Python Backend Engineer | Full-Time, Fully Remote | https://solvvy.com/ Solvvy is a next-gen chatbot and customer support automation platform built with AI, ML, and Natural Language Processing technology. Solvvy is looking for a Pythoneer passionate about applying cutting-edge developments in the Python programming language and ecosystem to build amazing support experiences. You'll be responsible... - Source: Hacker News / about 4 years ago
  • What a nightmare, and I didn't even get far enough to book anything...
    The next day I checked my account settings page and noted that I was still not verified. I again tried twice to upload the driver's license photos and again hit the last page where it asks me to wait a few minutes. I waited a full 15 mins before giving up and contacting support again. This time, the CS rep told me that "my account is good to go for my next trip" but I explained that I required additional... Source: over 4 years ago

Zendesk Support mentions (0)

We have not tracked any mentions of Zendesk Support yet. Tracking of Zendesk Support recommendations started around Mar 2021.

What are some alternatives?

When comparing Solvvy and Zendesk Support, you can also consider the following products

Zoho Desk - Industry's first context-aware Helpdesk Software

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Netomi - Our AI customer service and support platform helps you take care of the customers you have worked so hard to win. Learn about Netomi and request a demo now.

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Khoros Marketing - Khoros community and social media management software that makes it easy for marketing and support teams to deliver the best customer experiences.

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