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SolarWinds Web Help Desk VS PagerDuty

Compare SolarWinds Web Help Desk VS PagerDuty and see what are their differences

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SolarWinds Web Help Desk logo SolarWinds Web Help Desk

Simplify service management and asset management with SolarWinds® Web Help Desk™.

PagerDuty logo PagerDuty

Cloud based monitoring service
  • SolarWinds Web Help Desk Landing page
    Landing page //
    2023-09-22
  • PagerDuty Landing page
    Landing page //
    2023-07-22

SolarWinds Web Help Desk features and specs

  • Comprehensive Ticket Management
    SolarWinds Web Help Desk offers a robust ticket management system that allows for efficient tracking, assignment, and resolution of support tickets, enhancing customer service and response times.
  • Automated Workflow
    The software supports automation of repetitive helpdesk tasks, enabling staff to focus on more complex issues and improving overall productivity.
  • Asset Management
    Built-in asset management features help in tracking and managing IT assets, providing a centralized view of asset information and lifecycle.
  • Integration Capabilities
    It can integrate with various third-party applications and platforms, allowing for seamless data exchange and expanded functionality.
  • Customizable Reporting
    Web Help Desk offers customizable reports that help in analyzing performance metrics and service quality, aiding data-driven decision making.

Possible disadvantages of SolarWinds Web Help Desk

  • Initial Setup Complexity
    Some users find the initial setup and customization of SolarWinds Web Help Desk to be complex and time-consuming, especially for those without technical expertise.
  • User Interface
    The user interface is sometimes considered dated and less intuitive compared to modern helpdesk software, potentially affecting user experience.
  • Pricing Structure
    The pricing can be a concern for small businesses or startups due to the cost associated with licensing and additional features.
  • Limited Mobile Access
    While there is mobile accessibility, it is limited in functionality compared to the desktop version, which could restrict flexibility for certain users.
  • Dependency on IT Expertise
    Maximizing the potential of all features may require a certain level of IT knowledge and experience, which could be a barrier for some users.

PagerDuty features and specs

  • Comprehensive Incident Management
    PagerDuty provides a robust incident management platform, allowing teams to efficiently manage, escalate, and resolve incidents in real-time.
  • Integrations
    The platform offers extensive integrations with various tools and services including monitoring systems, ticketing tools, and chat applications, enhancing its utility in diverse IT environments.
  • Automation
    PagerDuty incorporates automation features that can help reduce the manual effort involved in managing incidents, such as automated triage and alerting.
  • Mobile Accessibility
    The mobile app enables on-the-go access, allowing users to manage and respond to incidents from anywhere, ensuring faster resolution times.
  • Analytics and Reporting
    PagerDuty offers robust analytics and reporting tools, enabling organizations to gain insights into incident patterns, response times, and system performance.

Possible disadvantages of PagerDuty

  • Cost
    PagerDuty can be expensive, especially for small to medium-sized businesses or startups, making it less accessible to organizations with limited budgets.
  • Complexity
    The platform can be complex and may require significant time and effort for setup and configuration, particularly for teams without dedicated DevOps personnel.
  • Learning Curve
    Due to its comprehensive feature set, there may be a steep learning curve for new users, which could result in slower initial adoption.
  • Customization Limitations
    While it offers many customization options, some users may find limitations in customizing the tool to fit very specific or unique workflows.
  • Alert Fatigue
    Without proper configuration and management, users might experience alert fatigue due to excessive notifications, which can lead to important alerts being missed or ignored.

Analysis of PagerDuty

Overall verdict

  • Overall, PagerDuty is considered good for organizations looking for a comprehensive incident management solution. It provides a reliable and efficient way to handle alerts and manage on-call schedules, making it a valuable tool in a company's operational toolkit.

Why this product is good

  • PagerDuty is a widely used incident management and response platform that helps organizations ensure reliable services by reporting issues in real time. It is known for its robust alerting system, integration capabilities with other tools, and its ability to help teams efficiently manage and resolve incidents. The platform offers features such as on-call scheduling, automated escalation policies, and analytical insights which are valuable for improving operational efficiency. Its user-friendly interface and flexibility make it popular among DevOps teams and IT departments.

Recommended for

  • DevOps teams
  • IT operations
  • Site reliability engineers
  • Organizations looking to improve their incident response processes
  • Companies needing real-time alerting and monitoring integration

SolarWinds Web Help Desk videos

No SolarWinds Web Help Desk videos yet. You could help us improve this page by suggesting one.

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PagerDuty videos

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PagerDuty Review (Real User: Becky Douglass)

More videos:

  • Review - Dropbox Uses PagerDuty to Help Scale Digital Operations
  • Review - Getting Started With PagerDuty

Category Popularity

0-100% (relative to SolarWinds Web Help Desk and PagerDuty)

SolarWinds Web Help Desk

PagerDuty

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Service Desk
100 100%
Service Desk
0% 0
Incident Management
0 0%
Incident Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Web Help Desk and PagerDuty

SolarWinds Web Help Desk Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
With SolarWinds Online Help Desk, you can track assets from initial request to approval to final purchase and inventory entry. Its ability to interface with remote control software enables IT specialists to immediately start a remote session on any of the computers mentioned in their asset inventory. With just one click, you can begin a screen-sharing session with the remote...
Source: infraon.io
The Best Asset Management Software of 2017
Bottom Line: A lightweight combination of helpdesk and asset management features, SolarWinds Web Help Desk lacks a few features that larger organizations will need, but makes up for it with an easy-to-use user interface and a nice price.
Source: au.pcmag.com

PagerDuty Reviews

13 tools to use for DevSecOps automation
🔓 Rundeck is actually created by PagerDuty, a cloud computing company that produces a SaaS incident response platform for IT departments. The PagerDuty node allows you to manage incidents and incident notes, log entries, and users. For example, you can use it in a workflow that automates every step of an incident response playbook.
Source: n8n.io
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Datadog provides interactive dashboards to analyze your monitoring and performance data, and you can set up server automated alerts for performance thresholds, violations, or anomalies. It supports sending notifications via e-mail, Slack, webhooks, and PagerDuty.
Source: sematext.com
Facebook Workplace co-founder launches downtime fire alarm Kintaba
While monitoring-apps like PagerDuty can do a good job of indicating there’s a problem, they’re weaker at the collaborative resolution and post-mortem process, and designed just for engineers rather than everyone, like Kintaba. Egan says, “It’s kind of like comparing the difference between the warning lights on a piece of machinery and the big red emergency button on a...
Source: techcrunch.com
Why VictorOps is the DevOps Alternative to PagerDuty
Looking for an alternative to PagerDuty? VictorOps is incident management software that makes on-call suck less. With VictorOps, you can do more than monitor your problems. Unlike PagerDuty, we support streamlined visibility for the systems you co-create, enabling teams to lean into the speed of DevOps.
Source: victorops.com
Why You Need to Find a PagerDuty Alternative
To better understand the importance of selecting a premium incident management system, let’s consider PagerDuty as an alternative. The PagerDuty incident management platform is one of the most-popular options for businesses, but it actually may be an inferior choice relative to the competition. In fact, there are many reasons why businesses should look beyond PagerDuty for...
Source: alertops.com

Social recommendations and mentions

Based on our record, PagerDuty seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds Web Help Desk mentions (0)

We have not tracked any mentions of SolarWinds Web Help Desk yet. Tracking of SolarWinds Web Help Desk recommendations started around Mar 2021.

PagerDuty mentions (6)

  • PagerDuty Alerts for Important(ish) Stuff in GitHub
    Our team at PagerDuty has a number of open source repositories for our Ops Guides. These are a bunch of online docs that we created and manage about topics we think will help folks who use our products. The projects are stable; they don’t get much in the way of additions, outside pull requests, or issues, which means we’re not watching them too closely. So, when something does come in, we’d like to know about it... - Source: dev.to / over 2 years ago
  • Can one "put" a book on a Kobo (Libra 2) REMOTELY?
    Koblime uses Sentry (https://sentry.io) to detect crashes and performance issues and PagerDuty (https://pagerduty.com) to send me an alert. The data tells me if an issue is isolated to a single region or user or if it's a site-wide outage. PagerDuty alerts me if something is wrong (because it's impractical for me to watch r/kobo or r/koblime for issues 24/7). The performance logs tell me if I'm overspending on the... Source: almost 3 years ago
  • Build your own PagerDuty with Go in just 30 minutes
    In this tutorial, we're going to walk through together how to build our very own Incident Management Tool like Incident.io or PagerDuty. We can then have our own on call schedule that can be rotated between many users, and have incidents come and be assigned according to the schedule! - Source: dev.to / about 3 years ago
  • When Can A Service Not Be A Service? Using PagerDuty In Different Contexts
    If you’re familiar with PagerDuty, you probably associate it with alerts about technical services behaving in ways they shouldn’t. Maybe you yourself have been notified at some point that a service wasn’t available, was responding slowly, or was returning incorrect information. That’s the common use of a service in the PagerDuty platform. - Source: dev.to / about 3 years ago
  • PagerDuty Community Weekly Update, August 19, 2022
    Hi everyone! Welcome to the PagerDuty Community Weekly Update! Here you’ll find what’s going on in PagerDuty land. - Source: dev.to / about 3 years ago
View more

What are some alternatives?

When comparing SolarWinds Web Help Desk and PagerDuty, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

xMatters - xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

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