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SolarWinds Service Desk VS Jenkins

Compare SolarWinds Service Desk VS Jenkins and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Jenkins logo Jenkins

Jenkins is an open-source continuous integration server with 300+ plugins to support all kinds of software development
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • Jenkins Landing page
    Landing page //
    2023-04-15

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

Jenkins features and specs

  • Open Source
    Jenkins is an open-source tool, which means users can modify, share, and use it without licensing fees.
  • Large Plugin Ecosystem
    Jenkins has a robust plugin ecosystem with over 1,500 plugins, allowing extensive customization and functionality to fit various DevOps needs.
  • Active Community
    The active and large community of Jenkins users and developers provides extensive support, documentation, and shared solutions.
  • Platform Independent
    Jenkins can run on various platforms including Windows, macOS, and various Unix-like systems, providing flexibility in deployment.
  • CI/CD Capabilities
    Jenkins is well-suited for implementing Continuous Integration and Continuous Deployment (CI/CD) pipelines, facilitating automated build, test, and deployment processes.
  • Scalability
    It supports distributed builds using Master-Slave architecture, enabling you to scale your build and deployment processes across multiple machines.
  • Extensible
    Thanks to its plugin architecture, Jenkins can be extended to integrate with a variety of tools and services, making it highly adaptable.

Possible disadvantages of Jenkins

  • Complex Setup
    Initial setup and configuration of Jenkins can be complicated, especially for new users or large-scale environments.
  • Resource Intensive
    Jenkins can be resource-intensive, requiring significant memory and CPU, particularly for large projects or high-frequency builds.
  • Maintenance Overhead
    Due to its extensive plugin usage, keeping Jenkins and its plugins updated can be time-consuming and sometimes problematic.
  • Steep Learning Curve
    Learning to use Jenkins effectively can have a steep learning curve, particularly due to the need to understand its various plugins and configuration options.
  • User Interface
    The user interface of Jenkins is sometimes considered outdated and not as intuitive or user-friendly as some of its modern counterparts.
  • Security Vulnerabilities
    As with many open-source tools, Jenkins can have security vulnerabilities that need to be regularly addressed to ensure a secure environment.
  • Poor Plugin Compatibility
    Not all plugins are maintained equally, leading to potential compatibility issues or bugs when using multiple plugins together.

Analysis of SolarWinds Service Desk

Overall verdict

  • Overall, SolarWinds Service Desk is a solid choice for organizations looking for a reliable ITSM tool. It is well-suited for businesses of various sizes and offers a good balance of functionality, usability, and support. However, it's important to assess specific organizational needs and explore user reviews and demos before making a final decision.

Why this product is good

  • SolarWinds Service Desk is widely regarded as a comprehensive IT service management solution. It offers features like incident management, problem management, change management, and asset management, making it suitable for organizations that need a robust tool for managing IT services. Its ease of use, customization capabilities, and integration options further enhance its appeal. Additionally, the platform provides analytics and reporting features that help in tracking KPIs and improving service delivery.

Recommended for

    SolarWinds Service Desk is recommended for mid-sized to large organizations that require a comprehensive ITSM solution. It is ideal for businesses looking to enhance their IT operations with a focus on improving service delivery, collaboration, and asset management. It's also good for teams that need a tool that integrates well with other systems and provides insights through robust reporting.

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

Jenkins videos

+ Add

Mick Jenkins - The Circus Album Review | DEHH

More videos:

  • Review - Mick Jenkins - The Water[s] ALBUM REVIEW
  • Review - Mick Jenkins - THE WATERS First REACTION/REVIEW

Category Popularity

0-100% (relative to SolarWinds Service Desk and Jenkins)

SolarWinds Service Desk

Jenkins

Help Desk
100 100%
Help Desk
0% 0
DevOps Tools
0 0%
DevOps Tools
100% 100
Service Desk
100 100%
Service Desk
0% 0
Continuous Integration
0 0%
Continuous Integration
100% 100

User comments

Share your experience with using SolarWinds Service Desk and Jenkins. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Jenkins

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

Jenkins Reviews

The Best Alternatives to Jenkins for Developers
Jenkins X, a new kind of Jenkins made for cloud environments and modern development practices, tries to make setting up and handling CI/CD pipelines easier. It uses Kubernetes along with GitOps ideas in order to offer teams working on cloud-native apps an automated way that is less complex when it comes to managing their project’s lifecycle.
Source: morninglif.com
Top 5 Jenkins Alternatives in 2024: Automation of IT Infrastructure Written by Uzair Ghalib on the 02nd Jan 2024
If you have searched about Jenkins alternatives and you are reading this article, then there must be one of the three reasons you are here. You are already using Jenkins and are fed up with facing different issues and looking for a change. Or maybe you haven’t faced any issues yet but have heard the stories about Jenkins issues and looking to avoid them by choosing an...
Source: attuneops.io
What Are The Best Alternatives To Ansible? | Attune, Jenkins &, etc.
Jenkin is a popular tool for performing continuous integration of software projects in the market. Plus, it continues the delivery of projects regardless of the platform you’re working on. And it is also responsible for handling any build or continuous integration with various testing and development technologies. As a product, Jenkins is more developer-centric and...
Source: www.apzomedia.com
Best 8 Ansible Alternatives & equivalent in 2022
Jenkins is an open-source continuous integration tool. It is written using the Java programming language. It facilitates real-time testing and reporting on isolated changes in a larger code base. This software similar to Ansible helps developers to quickly find and solve defects in their code base & automate testing of their builds.
Source: www.guru99.com
Top 10 Most Popular Jenkins Alternatives for DevOps in 2024
Jenkins may be a de-facto tool for CI/CD, but it’s no longer a shiny newcomer borne directly out of modern DevOps best practices. Although Jenkins is still relevant, newer tools can offer improved ergonomics and expanded functionality. These can be better suited to contemporary software delivery methods.
Source: spacelift.io

Social recommendations and mentions

Based on our record, Jenkins seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

Jenkins mentions (7)

  • CircleCI vs. Jenkins
    Jenkins is an open-source automation server used for software continuous integration and delivery. It automates various tasks, such as building, testing, and deploying applications.  It is easily extendable due to its vast ecosystem of plugins, making it easy to integrate into version control systems like Git, build tools like Maven/Gradle, and deployment platforms like AWS and Docker. - Source: dev.to / 7 months ago
  • Automated delivery React / Vue app for each Pull Request.
    It will give you a possibility to find and solve problems faster, release more stable and higher quality products. Here we will use CircleCI, but you can use whatever you need (Jenkins, Travis CI, GitLab CI). - Source: dev.to / over 1 year ago
  • Is Jenkins dead? v2
    CloudBees Jenkins Platform is a commercial offering from CloudBees, it is not the Jenkins project itself (which is open source). Jenkins is alive and well. See https://jenkins.io. Source: over 2 years ago
  • ELI5 what is Jenkins?
    Ok. I'm talking about this: https://jenkins.io/. Source: over 2 years ago
  • I wanted a self hosted alternative to Atlassian status page so I build my own application !
    Currently supported : Datadog, Jenkins, DNS, HTTP. Source: almost 3 years ago
View more

What are some alternatives?

When comparing SolarWinds Service Desk and Jenkins, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

CircleCI - CircleCI gives web developers powerful Continuous Integration and Deployment with easy setup and maintenance.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Codeship - Codeship is a fast and secure hosted Continuous Delivery platform that scales with your needs.

SysAid - SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI

Travis CI - Simple, flexible, trustworthy CI/CD tools. Join hundreds of thousands who define tests and deployments in minutes, then scale up simply with parallel or multi-environment builds using Travis CI’s precision syntax—all with the developer in mind.

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