Software Alternatives, Accelerators & Startups

SolarWinds MSP Manager VS Fping (open source)

Compare SolarWinds MSP Manager VS Fping (open source) and see what are their differences

SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

Fping (open source) logo Fping (open source)

fping is a program to send ICMP echo probes to network hosts, similar to ping, but much better performing when pinging multiple hosts.
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • Fping (open source) Landing page
    Landing page //
    2020-02-14

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

Fping (open source) features and specs

  • Speed
    Fping is designed to send out multiple ICMP Echo Requests in parallel, allowing it to quickly scan large numbers of hosts compared to traditional ping commands.
  • Scripting Friendly
    Fping is suitable for use in shell scripts due to its output format, making it useful for automated network monitoring and management tasks.
  • IPv4 and IPv6 Support
    Fping supports both IPv4 and IPv6, providing flexibility for various network environments.
  • Customizable Options
    It offers a wide range of options for setting the number of pings, intervals, and timing, allowing users to tailor the tool to suit specific needs.
  • Resource Efficiency
    Fping consumes fewer system resources compared to some GUI-based network tools, making it ideal for running on servers and low-power devices.

Possible disadvantages of Fping (open source)

  • Command-Line Interface Only
    Fping does not have a graphical user interface, which may make it less accessible to users who are not familiar with command-line operations.
  • Advanced Configuration Complexity
    While it is highly configurable, the range of options and parameters can be overwhelming for new users who may not have a deep understanding of networking.
  • Limited To Echo Requests
    Fping is designed specifically for ICMP Echo Requests, limiting its usefulness for scenarios that require more in-depth network diagnostics.
  • Lack of Built-In Analysis
    Unlike some more comprehensive network monitoring tools, Fping does not include features for detailed analysis and visualization of network data.
  • Potential Security Restrictions
    Some networks may have security policies that restrict the use of ICMP packets, which could limit Fping's effectiveness or even prevent it from functioning.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

SolarWinds MSP Manager videos

SolarWinds MSP Manager

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Category Popularity

0-100% (relative to SolarWinds MSP Manager and Fping (open source))
Monitoring Tools
34 34%
66% 66
IT Management
100 100%
0% 0
Security
0 0%
100% 100
Remote Monitoring And Management

User comments

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What are some alternatives?

When comparing SolarWinds MSP Manager and Fping (open source), you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platformโ€”streamlining organizational IT management at scale with our proprietary Action AIโ„ข.

Ping Meter Gadget - Customizable, graphical, semi-transparent ping (latency) meter.

ManageEngine RMM Central - Unified Solution for network monitoring and endpoint management for MSPs

Open Nettest - Open Nettest is a platform for collecting, processing and visualizing data related QoS and QoE.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

KeyCDN Tools - Website speed test, online curl, ping tool, https/2 and other services