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SoGoSurvey VS Zendesk

Compare SoGoSurvey VS Zendesk and see what are their differences

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The platform for exceptional customer service at scale. featured
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  3. » Reviews
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SoGoSurvey logo SoGoSurvey

SoGoSurvey offers customer experience, employee engagement, and survey solutions for large enterprises, small businesses, nonprofits, and individuals.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • SoGoSurvey Landing page
    Landing page //
    2023-07-27

SoGoSurvey is an enterprise feedback management platform that seamlessly automates data collection and analysis. From designing and distributing a questionnaire to analysis and recommendations, the SoGoSurvey platform does everything with ease and at a level of sophistication that’s rare in the industry.

SoGoSurvey sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and best-in-class, 24/7 customer support.

  • Zendesk Landing page
    Landing page //
    2024-05-06

SoGoSurvey

Website
sogosurvey.com
Pricing URL
Official SoGoSurvey Pricing
$ Details
freemium $25.0 / Monthly (Free trials and free plans are also available!)
Platforms
Windows Linux Android iPhone Mac OSX Web Windows Phone Browser
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Edit details

SoGoSurvey videos

+ Add

6 Benefits of a Stellar Customer Review Strategy | SoGoSurvey

More videos:

  • Review - Improving Performance Reviews, Part I | SoGoSurvey
  • Review - Online Reviews Heat Up Summer Business | SoGoSurvey

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to SoGoSurvey and Zendesk)

SoGoSurvey

Zendesk

Surveys
100 100%
Surveys
0% 0
Customer Support
0 0%
Customer Support
100% 100
Forms And Surveys
100 100%
Forms And Surveys
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using SoGoSurvey and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SoGoSurvey and Zendesk

SoGoSurvey Reviews

15 Best SurveyMonkey Alternatives in 2022
Association for Utah Community Health (AUCH) used SoGoSurvey to design surveys and uncover people’s needs. Despite having an in-house team of developers, they needed a survey tool to create surveys in real-time.
Source: qualaroo.com
12 Best SurveySparrow Alternatives With Pricing and Features
With SoGoSurvey now, they do not face such problems. In the words of Shelly Philips, the Data Resources Coordinator, “SoGoSurvey was way ahead of the competition in the top slot with the second contender much further down…Its reporting capabilities varied, and advanced question types and easy customization were especially important to AUCH.”
Source: qualaroo.com
7 Great Survey Software Alternatives to SurveyMonkey
SoGoSurvey’s distribution module lets you share surveys through email or social media. You can also track response engagement. The software analyzes data in real-time and creates customizable reports. SoGoSurvey’s reporting module offers 18 types of reports.
Source: blog.capterra.com

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SoGoSurvey mentions (0)

We have not tracked any mentions of SoGoSurvey yet. Tracking of SoGoSurvey recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing SoGoSurvey and Zendesk, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Forms - Simple web forms from Google.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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