Software Alternatives, Accelerators & Startups

Smax AI VS Mixmax

Compare Smax AI VS Mixmax and see what are their differences

Smax AI logo Smax AI

All-in-one Sales & Engagement Automation Platform

Mixmax logo Mixmax

At Mixmax, our mission is to change how the world communicates. Weโ€™re an email productivity platform that helps sales, customer success, and recruiting teams do their jobs better.
  • Smax AI All-in-One Sales & Engagement Platform
    All-in-One Sales & Engagement Platform //
    2025-05-21
  • Smax AI Engage and Sell via Chat on Multi-Channel
    Engage and Sell via Chat on Multi-Channel //
    2025-05-21
  • Smax AI Multi AI Agents as Your 24/7 Multi-Tasking Staffs
    Multi AI Agents as Your 24/7 Multi-Tasking Staffs //
    2025-05-21
  • Smax AI Scale Faster with Automation Flow Builder
    Scale Faster with Automation Flow Builder //
    2025-05-21
  • Smax AI Remarketing Tools Help Bring Customer & Sales Back
    Remarketing Tools Help Bring Customer & Sales Back //
    2025-05-21
  • Smax AI Sell and Support on Website Widget
    Sell and Support on Website Widget //
    2025-05-21
  • Smax AI Optimize Meta Ads Performance
    Optimize Meta Ads Performance //
    2025-05-21
  • Smax AI Power Up with 20+ Extend Modules
    Power Up with 20+ Extend Modules //
    2025-05-21

Smax AI is a unified platform for sales and customer engagement automation, built to support fast-growing teams. It combines AI Agents, Live Chat, bot automation, and omnichannel support to help you engage leads, assist customers, and increase conversions - all in one place.

Handle messages from Facebook, Instagram, WhatsApp, and your website through a single inbox, while AI agents manage FAQs, recommend product, and give 24/7 assist to your customers using your training data.

With Smax AI, you can easily launch automated replies, remarketing campaigns, and lead capture flows - no coding required. Pre-built extend modules like interactive forms, loyalty programs, and minigames keep customers interested and engaged.

It also connects directly to Meta Ads, syncing customer interactions for smarter targeting and improved ROAS, and works with your existing tools.

Whether you're in social commerce, eCommerce, or local business, Smax AI helps you sell more, support better, and grow faster.

  • Mixmax Landing page
    Landing page //
    2023-07-19

Mixmax connects Gmail with popular CRMs like Salesforce & Pipedrive, allowing users to work smarter out of their inbox, and create better emails, while everything syncs in the background.

The suite offers features like one-click scheduling for meetings, templates, and the create emails & reminder in the future. While reps can track email performance, campaigns (Sequences), and log activity; while everything syncs with their CRM seamlessly.

Learn more or start a free 14-day trial: www.mixmax.com

Smax AI

Website
smax.ai
$ Details
freemium $25.0 / Monthly (3 Channels/ 10,000 Customers/ Unlimited Messsages)
Platforms
Web iOS Android
Release Date
2024 June
Startup details
Country
Vietnam
State
Hanoi
City
Hanoi
Founder(s)
Ba Hoang Phan
Employees
20 - 49

Smax AI features and specs

  • AI Agent
    AI-driven agents handle customer support, automate comment, and provide consults best product to customer
  • Automation Flow Builder
    Experience powerful, pre-built bot automation that automates your support, marketing, and sales workflows.
  • Multi-channel Live Chat
    Support cooperation with teammates, chat from anywhere, & send sales automation flow to customers
  • Re-marketing Tools
    Re-target segment of customers for continuous upsale or remind them of abandoned order
  • Web/App Chat Widget
    Live chat widget help you connect with your audience, offering real-time answer and enhancing engagement.
  • Ads Optimization
    Automate consulting customers from Meta DMs Ads by AI agent, creating orders, and optimizing Ads delivery
  • Intergration
    Integration to popular 3rd-party apps to send data or get data from your app to trigger automation on Smax Ai
  • Lucky Wheel
    Design a lucky spin and integrate it into the chatbot for customers to play and win prizes.
  • Customize Vouchers
    Create custom images, invitations, VIP cards, and vouchers to provide a more personalized gifting experience for customers.
  • Quizz
    The quiz feature helps survey customer needs and test customer product knowledge, unlocking unlimited potential when combined with chatbots.
  • Form Builder
    Design forms to collect customer data, get booking appointment, table booking or register to events, etc

Mixmax features and specs

  • Email Tracking
    Mixmax allows users to track emails, giving insights into when recipients open emails and click on links, helping users gauge engagement and follow up more effectively.
  • Scheduling
    The platform provides powerful scheduling tools that enable users to easily arrange meetings without the back-and-forth of emails by integrating with calendars.
  • Templates
    Users can create and save templates for commonly sent emails, streamlining communication and ensuring consistency in messaging.
  • Integrations
    Mixmax integrates seamlessly with popular productivity tools including Salesforce, Slack, and various CRM systems, enhancing workflows and data synchronization.
  • Automation
    With automation features, users can set up sequences and workflows that automatically send follow-up emails based on recipient actions, saving time and maintaining engagement.
  • User-Friendly Interface
    The platform offers a clean and intuitive interface, making it accessible and easy to use for individuals and teams alike.

Possible disadvantages of Mixmax

  • Cost
    Mixmax can be expensive, especially for small businesses or individual users, with advanced features locked behind higher-tier plans.
  • Learning Curve
    Although the interface is user-friendly, some of the more advanced features and functionalities can have a steep learning curve, requiring time and effort to master.
  • Email Deliverability
    There have been reports that using email tracking tools like Mixmax can occasionally affect email deliverability, potentially sending emails to spam folders.
  • Privacy Concerns
    Tracking emails can raise privacy concerns among recipients, as not everyone is comfortable with their email interactions being monitored.
  • Support Limitations
    Customer support, while generally helpful, can be slower to respond or less effective for users on lower-tier plans compared to premium ones.

Analysis of Mixmax

Overall verdict

  • Overall, Mixmax is a well-regarded tool for those who rely heavily on email for communication and collaboration. It is especially beneficial for sales teams, marketers, and professionals who prioritize efficiency and need advanced email functionalities.

Why this product is good

  • Mixmax is considered a good tool for email productivity, primarily due to its seamless integration with Gmail and its suite of features designed to enhance email communication and workflow efficiency. It offers functionalities like email tracking, scheduling, automated follow-ups, templates, and collaboration tools, which can significantly boost productivity for individuals and teams.

Recommended for

  • Sales professionals who need to track and manage their outreach efficiently.
  • Marketers looking to analyze engagement and optimize their email strategies.
  • Teams that require collaborative tools for managing email communications.
  • Individuals seeking to enhance productivity with tools like scheduling and email templates.

Smax AI videos

No Smax AI videos yet. You could help us improve this page by suggesting one.

Add video

Mixmax videos

MixMax Is Pure Awesomeness For Gmail Productivity

More videos:

  • Tutorial - Mixmax Review: How to send cold emails (step-by-step)

Category Popularity

0-100% (relative to Smax AI and Mixmax)
AI
100 100%
0% 0
CRM
0 0%
100% 100
Chatbot Platforms & Tools
Sales
0 0%
100% 100

Questions and Answers

As answered by people managing Smax AI and Mixmax.

What's the story behind your product?

Smax AI's answer

Weโ€™ve worked with so many marketing and sales teams that were drowning in messages from DMs, comments, emails, and ads leads - scattered across platforms. Fast responses were hard, leads got lost, performance dropped, and your team burned out. So we thought: What if everything lived in one smart customer communication workspace?

What makes your product unique?

Smax AI's answer

Multi-Channel Chat & Engagement

Centralize conversations across Facebook, Instagram, Messenger, and your website - all in one panel. Create leads, manage product listings, view customer history, and even place orders directly from chat.

Multi AI Agents

Train and personalize AI chat agents with your own business data. Assign them roles in sales, support, or lead qualification. They understand context, can tailor their responses to each customers, and always ready 24/7.

Automation Flow Builder

Easily build automated replies, sequences, and social comment triggers - no coding needed. Set up social comment triggers, sales sequences, or synced workflows with your favorite tools in minutes.

Remarketing Tools

Send automated follow-ups like abandoned cart reminders, segmented broadcast offers, and order or event updates - all in personalized sequences that keep your audience engaged.

Meta Ads Optimization

Connect your ad account to sync sales and lead signals. Boost CTRs, lower CPCs, and scale campaigns based onreal-time engagement data and customer insights.

20+ Powerful Extend Modules

Gamify your experience with loyalty cards, lucky wheels, and quizzes - keep customers engaged with interactive tools, all inside the platform.

Why should a person choose your product over its competitors?

Smax AI's answer

More that just a chatbot builder, Smax AI is a powerful platform built to help teams turn conversation into conversions, without juggling disconnect tools.

We offer a truly unified inbox with a dedicated AI Agents team (Yes! Not just One!) to support across channels. We are also the world-first chatbot platform allowing business to run ads effectively on Meta platform. Moreover, we also are proud of our powerful extended modules, which offers 20+ engaging modules.

No coding. No plugs-in required. At a good price. All in One.

How would you describe your primary audience?

Smax AI's answer

Sales Teams

Capture leads, guide conversations, and recommend products that convert - instantly and automatically.

Marketing Teams

Engage customers with interactive campaigns, and remarketing flows that keeps your brand top-of-mind.

Support Agents

Automate FAQs and free up your team to handle complex issues - faster and better.

Business Owners & Managers

Stay in control. Track performance, assign tasks, and make smarter decisions - all without micromanaging every platform.

Who are some of the biggest customers of your product?

Smax AI's answer

  • Yody
  • Biluxury
  • Torano
  • 30Shine
  • Accesstrade
  • Omuse
  • Routine

Which are the primary technologies used for building your product?

Smax AI's answer

Smax AI is built using a modern, scalable tech stack designed for real-time messaging, automation, and multi-channel integrations.

Here are the primary technologies we use: Backend (Node.js); Frontend (Figma); AI & NLP (including OpenAI, Gemini, Grok, etc); Integrations (APIs for syncing with Meta, Meta Ads and other 3rd party).

This stack supports our core features like the AI-powered Live Chat, Bot Automation Builder, multi-channel inbox, and Meta CAPI integration, allowing Smax AI to help brands recover lost sales and boost ROAS at scale.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smax AI and Mixmax

Smax AI Reviews

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Mixmax Reviews

The Best Email Marketing, Sales Prospecting, and Email Automation Software
MixMax is a relative newcomer, but is quickly becoming a favorite tool of marketers. It promises to power your outreach emails and engage more effectively with you active and prospective clients.

Social recommendations and mentions

Based on our record, Mixmax seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Smax AI mentions (0)

We have not tracked any mentions of Smax AI yet. Tracking of Smax AI recommendations started around May 2025.

Mixmax mentions (2)

  • Building Reach in Public
    MixMax โ†’ used for email sequences and pre-built templates for quick responses / follow ups. We chose MixMax because of its simplicity. It doesnโ€™t have all of the bells and whistles but it covers most of our needs when it comes to sequencing. It also has a handy Gmail integration that gives you many features when composing an email. Pricing is accessible. Source: over 3 years ago
  • Suggestions pls =)
    I was recommended mixmax.com but looking for suggestions anyone may have here? Source: almost 4 years ago

What are some alternatives?

When comparing Smax AI and Mixmax, you can also consider the following products

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

Outreach.io - Outreach Is Your Sales Communication Platform

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

SalesLoft - The simpliest way to build the most accurate and targeted lists of leads on the internet

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

Yesware - Sell smarter with email tracking and more