Smartsheet VS Freshdesk

Smartsheet Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Smartsheet mentions (5)

• Feature id like to see

  It can probably be mimicked with SmartSheet project management software. A free account would be sufficient for this. Source: about 1 year ago

• What are the everyday tools that you use in operating your small business?

  Smartsheet is a cloud-based spreadsheet tool that I use for client management, CRM tracking, and accounting. It has all of the features of Microsoft Excel, but it also allows you to share your sheets with others and work on them collaboratively. This is a great tool for small businesses because it allows you to keep track of all of your clients in one place, and you can access it from anywhere. Source: about 2 years ago

• Rows.com: Spreadsheets on Steroids

  3. Business processes What Rows does falls mostly into the realm of small databases and business processes. And while each has their own approach, I'd say that most other "next-gen spreadsheets" are also focusing on these (big and important) use-cases. Airtable (https://airtable.com/), Spreadsheet.com (https://spreadsheet.com/) and Smartsheet (https://smartsheet.com/) all play mainly in this area. GRID is focusing... - Source: Hacker News / over 2 years ago

• What do front-end developers do?

  I want to make apps like monday.com and smartsheet.com. I do not want to build websites. Source: about 3 years ago

• Entry Level job/Salary Expectation/Skill needed for programming?

  Right now my passion is building web-based applications (not websites) and mobile apps. Like I want to build something similar to monday.com or smartsheet.com. I don't wanna build something like TurboTax or Windows or macOS. Source: about 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago