Smaply
Uxpressia
Pendo
Gotcha
Sitecore
Custellence
Kustomer
Decibel Insight
Vim Python IDE
Smaply helps organizations of all sizes and industries manage their customer experience. This dedicated tool for journey management solves many pain points that occur when using whiteboard tools, such as finding previous boards, connecting with live data, reusing data from journeys in other visualizations (such as an opportunity portfolio), and many more. We offer tools and knowledge to help experience innovators embed and scale customer centricity in their organizations. Smaply offers AI assisted journey creation making it quick and easy to get started, and 20+ integrations for elaborate journey managers who want to connect data, metrics and planning cards from various tools. Founded by the main author of the design and business bestsellers โThis is Service Design Thinkingโ and โThis is Service Design Doingโ, Marc Stickdorn, we practice what we preach and apply service design to develop our tools together with our users. Smaply is made for journey mapping and journey management. It allows you to customize the structure of your journey maps in a flexible and user-friendly editor โ simply create maps the way you want them to be. Manage customer experience with a complete, yet simple overview of all CX projects going on in an organization and make Smaply a central, accessible, and insightful hub for all your CX endeavors. Easily evaluate and prioritize touchpoints, pain points, and opportunities. The Smaply blog provides you with in-depth knowledge about customer-centered innovation. You can find interviews with various experts in the field, as well as case studies, guides, and much more. Thereโs a wide variety of information to be found on the blog, ranging from trending topics in service design and customer experience, as well as tutorials and industry-specific content.
Smaply
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Uxpressia - Create customer journey maps, personas & impact maps online
Pendo - Pendo helps product teams understand and guide users to create product experiences that customers love.
Gotcha - User-centric analytics & triggers, driven by micro-surveys
Sitecore - Sitecore A/S has produced the Sitecore content management system since 1999.
Custellence - Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness
Kustomer - Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.