Slim Framework Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Slim Framework mentions (5)

• Is there a way to use Ruby in HTML code, similar to PHP?

  Aside from that there’s other Ruby template systems like Shopify’s liquid, slim & haml (but you need to use it as an engine for use outside of Rails). Source: over 2 years ago

• S.L.I.M. Is coming…

  A lightweight templating engine for Ruby? Where do I sign up? Source: almost 3 years ago

• Why is ruby so fvcking great?

  I find that really odd, given the absolute best templating experience I've ever had comes from slim, which is an indent-based ruby experience, as an evolution of haml, which was originally pitched as the html equivalent to the indent-based sass syntax. Source: about 3 years ago

• Which is fastest? ERB vs. HAML vs. Slim

  In this article, we’ll test and analyze the performance of three most popular Ruby templating engines: ERB (the default one), HAML, and SLIM. - Source: dev.to / about 3 years ago

• What can be done in cybersecurity with Ruby?

  I made 3 websites using a ruby staticgen called middleman and the slim ruby templates:. Source: about 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago