Slack Platform VS Freshdesk

Slack Platform Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Slack Platform mentions (9)

• Build a Slack Emoji Bot in 20 Lines of Code

  Go to api.slack.com and click on ‘Your Apps’. - Source: dev.to / 4 months ago

• Creating a Slackbot With JavaScript Bolt

  The first thing we have to do is create a new slack app. We do this by navigating to api.slack.com and navigating to Your Apps -> Create New App. - Source: dev.to / 5 months ago

• Slack: A redesigned Slack, built for focus

  You mean like the one at https://api.slack.com? You can build your own client today if you want. - Source: Hacker News / 9 months ago

• Building a Slack Bot in Python

  In this article, we will be building a bot in python using the Slack API. We'll go through setting up the development environment and also getting the slack API bot token. - Source: dev.to / 10 months ago

• Any good API documentation tool?

  I’m looking to replicate examples like the Slack documentation (https://api.slack.com) or this other cool one (https://developers.mercadolibre.com.ar). Source: 10 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago