Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Skrapp.io. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Use Sales Navigator with skrapp.io . You can filter using sales nav and get the emails of these people with skrapp.io . This will give you an access to 1000 emails for a cost of .10$ per lead. And then approach them through linkedin and email and even phone if you use another software. Source: over 1 year ago
If you are looking for the best email finder, try skrapp.io. Source: almost 2 years ago
But I recommend skrapp.io, fast and reliable. The greatest thing above all, it comes with an integrated email verifier. Source: over 2 years ago
From my previous experience, I tried many tools including the ones you mentioned there, I would definitely recommend you to take skrapp.io into consideration. Source: over 2 years ago
I can say, however, I have heard of skrapp.io before and it seems like as good a place as any to start if it looks like it fits your budget and other needs. Source: about 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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