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ElasticSearch VS BoldDesk

Compare ElasticSearch VS BoldDesk and see what are their differences

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ElasticSearch logo ElasticSearch

Elasticsearch is an open source, distributed, RESTful search engine.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • ElasticSearch Landing page
    Landing page //
    2023-10-10
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based AI Powered customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

ElasticSearch features and specs

  • Scalability
    ElasticSearch is highly scalable, allowing you to handle large volumes of data and distribute indexing and search tasks across multiple nodes.
  • Real-Time Data
    It provides real-time indexing and searching capabilities, making it suitable for applications that require up-to-the-minute data retrieval and analysis.
  • Full-Text Search
    ElasticSearch is well-known for its powerful full-text search capabilities, enabling complex search queries and supporting a wide range of search options.
  • Complex Query Support
    It offers a rich query language allowing for complex and nested searching with filters, aggregations, and more.
  • Distributed Architecture
    ElasticSearch is designed to be distributed by nature, making it resilient to node failures and allowing data and search requests to be distributed across a cluster.
  • Open Source
    ElasticSearch is open-source, offering flexibility and a large community of developers that contribute to its continuous improvement and support.
  • Analytics
    Besides search, it also supports powerful analytics and visualization tools, especially when integrated with Kibana, its visualization dashboard.
  • Integrations
    ElasticSearch can easily integrate with various data sources and frameworks, enhancing its usability across different applications.

Possible disadvantages of ElasticSearch

  • Complexity
    Operating ElasticSearch can be complex, particularly when dealing with large-scale deployments, requiring specialized knowledge and expertise.
  • Resource Intensive
    ElasticSearch can be resource-intensive, requiring significant amounts of RAM and CPU, which can be costly for large-scale operations.
  • Consistency
    As a distributed system, ElasticSearch can sometimes face consistency issues, especially in scenarios involving partitions or network failures.
  • Security
    Though security features are available, they often require additional configurations and are more robust in the paid versions, which can be a concern for open-source users.
  • Cost
    While the core ElasticSearch software is open-source, scaling and additional features (like security, monitoring, and machine learning) are part of the paid Elastic Stack offerings.
  • Learning Curve
    There is a steep learning curve associated with mastering ElasticSearch and its query DSL (Domain Specific Language), which can be a barrier for new users.
  • Maintenance
    Properly maintaining an ElasticSearch cluster requires ongoing management, monitoring, and tuning to ensure optimal performance.
  • Backup and Restore
    Managing backups and restores can be cumbersome and is not as straightforward as in some other databases or data storage solutions.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration
  • AI Agents

Analysis of ElasticSearch

Overall verdict

  • Yes, Elasticsearch is widely regarded as a top-tier solution for search and analytics applications. Its balance of speed, scalability, and adaptability to various data sets and systems makes it a popular choice across industries. However, it can be complex to set up and manage at scale, so some expertise is beneficial.

Why this product is good

  • Elasticsearch, developed by Elastic.co, is considered a powerful and flexible search and analytics engine. It's renowned for its scalability, speed, and support for complex search functionalities. Officially integrated into the Elastic Stack, it offers robust indexing and real-time search capabilities, making it an ideal choice for large-scale data search and analysis. It has a vibrant community and extensive documentation, which add to its appeal. Users appreciate its ability to handle a vast amount of data efficiently and its seamless integration with other tools like Kibana and Logstash.

Recommended for

  • Organizations needing a reliable, scalable search engine for large datasets
  • Developers building applications with complex search queries and analytics
  • Businesses wanting to perform real-time data analysis and visualization
  • Companies looking for a component within a larger log or event data management solution
  • Engineering and IT teams seeking to integrate search capabilities into existing systems

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

ElasticSearch videos

+ Add

What is Elasticsearch?

More videos:

  • Review - Real world Elasticsearch Compose/Stack File Review
  • Demo - Elastic Search

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to ElasticSearch and BoldDesk)

ElasticSearch

BoldDesk

Custom Search Engine
100 100%
Custom Search Engine
0% 0
Customer Support
0 0%
Customer Support
100% 100
Custom Search
100 100%
Custom Search
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing ElasticSearch and BoldDesk.

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. AI Agent - it actively handles repetitive queries, drafts responses, summarizes tickets, and helps agents work smarter and faster.

  4. No-Code Customization: Easily tailor workflows, forms, and automations without needing developers or IT support.

  5. Multilingual Support: Serve global customers with AI-powered translations and localized self-service portals.

  6. Unified Omnichannel Experience: Manage email, chat, social, and more from a single, streamlined interface.

  7. Scalable for Any Size: Whether you're a startup or an enterprise, BoldDesk grows with your business—without adding complexity.

  8. Transparent Pricing & Long Trial: Offers a 15-days free trial and flexible plans, making it easy to get started and scale affordably.

User comments

Share your experience with using ElasticSearch and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ElasticSearch and BoldDesk

ElasticSearch Reviews

Log analysis: Elasticsearch vs Apache Doris
Benchmark tests with ES Rally, the official testing tool for Elasticsearch, showed that Apache Doris was around 5 times as fast as Elasticsearch in data writing, 2.3 times as fast in queries, and it consumed only 1/5 of the storage space that Elasticsearch used. On the test dataset of HTTP logs, it achieved a writing speed of 550 MB/s and a compression ratio of 10:1.
Source: doris.apache.org
4 Leading Enterprise Search Software to Look For in 2022
“ We’ve built some big data search and mobile desktop applications that help our customers experience fast natural language search. Some applications require this, where I need to find data, I don’t want to build some complex query, I just need to ask the system “help me search for this information, narrow my results” and I don't want to wait several seconds. We’ve built a...
Source: ascendixtech.com
Top 10 Site Search Software Tools & Plugins for 2022
Elasticsearch is built for human users, which means that it’s equipped to handle mistakes that humans often make such as typos. This helps to improve search relevance and enhance the overall search experience. It offers real-time crawling, which automatically detects changes in content and ensures that search results are fresh and relevant.
Source: influencermarketinghub.com
Best Elasticsearch alternatives for search
However, when it comes to dealing with synonyms (i.e. ‘smart phone’ for ‘Samsung Galaxy’), slang (i.e. ‘kicks’ for ‘Nike Air Jordans’) and context (i.e. ‘car park’ is different to ‘dog park’) – you have to set up a bunch of manual rules/definitions with Elasticsearch and co.
Source: relevance.ai
5 Open-Source Search Engines For your Website
Elasticsearch provides key features like Advanced Full-Text Search Capabilities like Data indexing, Search capabilities including phrases, wildcards, auto suggestions, filters & facets, etc... Elasticsearch can also be used for other use-cases like
Source: vishnuch.tech

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.
Source: www.bolddesk.com

Social recommendations and mentions

Based on our record, ElasticSearch seems to be a lot more popular than BoldDesk. While we know about 17 links to ElasticSearch, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ElasticSearch mentions (17)

  • ElasticSearch from the Azure store or from Elastic.co?
    What surprised me is that on the Azure store, the only option I see is (Pay as you go), whereas on elastic.co there are the standard platinum and enterprise tiers followed by a where to deploy page and a pricing overview. Source: over 2 years ago
  • Hunspell on elastic.co cloud
    Can anyone help me how to upload custom hunspell stemmer files to elastic cloud (elastic.co)? According to elastic docs it should go under elasticsearch/config/hunspell, but according to cloud docs I should upload it via features/extension tab. So I tried zipping the hunspell folder and uploading it. I also figured out that it should be in the dictionaries folder, but after uploading it still doesn't work. Source: over 2 years ago
  • Creating a modern, SaaS website.. what am I missing?
    I can't figure out where I have to go to get more or less of a custom, premium website. I should mention that I look up to websites like elastic.co for example, would be very happy with something like that. I could really use some guidance! Source: over 2 years ago
  • Ask HN: Who is hiring? (October 2022)
    Elastic | Multiple software engineering roles | REMOTE (EMEA) | Full-time | https://elastic.co Elastic offers solutions for security and observability that are built on a single, open technology stack that can be deployed anywhere. Elastic Security enables security teams to prevent, detect, and respond to attacks with a solution built atop the speed and reliable of the Elastic stack. The Security External... - Source: Hacker News / about 3 years ago
  • Seeking clarification about which part of ElasticSearch to use for our website
    I have been trying to digest the elastic.co website to try to understand how we can use elastic search, but I've come to a point where I'm not sure which part of elastic, (if any) makes sense for us. In fact I am royally confused. I wonder if anyone here can help clarify? Source: about 3 years ago
View more

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: about 2 years ago

What are some alternatives?

When comparing ElasticSearch and BoldDesk, you can also consider the following products

Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apache Solr - Solr is an open source enterprise search server based on Lucene search library, with XML/HTTP and...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Meilisearch - Ultra relevant, instant, and typo-tolerant full-text search API

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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