Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Shopify App Store should be more popular than Freshdesk. It has been mentiond 25 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Shopify App Store The needs of a Shopify merchant touch so many different industries such as inventory and logistics management that there are so many unique problems to solve. Also, your first $1M dollars in revenue is free from commission! - Source: dev.to / 9 months ago
I don't follow you, there are plenty of app stores that aren't google or apple, e.g. Shopify that has apps that routinely charge $99 a month. Source: 11 months ago
Yes, we can assist you with the submission process to the Shopify app store, ensuring that your app meets all the necessary requirements and guidelines for a successful listing. Source: 11 months ago
First, check the Shopify App store for an existing app you could use. If there's no existing solution, Google around for an alternative. If still nothing, you may need something custom. Source: about 1 year ago
Did you use the Shopify app or the iOS app? Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
moltin - Inventory, cart, checkout, payments & more through a simple API
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Intercom App Store - Integrate with Intercom and grow your business
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Zoom Apps - Build Apps on Zoom
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.