Software Alternatives, Accelerators & Startups

ShippingEasy VS Userback

Compare ShippingEasy VS Userback and see what are their differences

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ShippingEasy logo ShippingEasy

ShippingEasy is just that: Shipping made easy. Process orders, automate shipping, get discounted rates, and optimize your entire shipping process.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • ShippingEasy Landing page
    Landing page //
    2023-04-16

Simplify and speed up the amount of time it takes to ship out orders by:

โ‹…โ‹…Phone, email and chat support to help you 7am-7pm every business day โ‹…โ‹…Processing orders from Shopify, Amazon, Etsy, eBay, and many other selling channels all from the ShippingEasy app โ‹…โ‹…Eliminating the need for copy/paste of addresses and order information forever โ‹…โ‹…Automatically updating order status back to any of your other selling platforms โ‹…โ‹…Auto-populating customs forms and simplifying international shipments โ‹…โ‹…Printing labels in batches or 1 by 1 - we support your workflow

Manage orders and inventory with Inventory Management

โ‹…โ‹…Two-way syncing for inventory, including FBAโ€”update stock levels in your online store and anywhere else you sell online in real time โ‹…โ‹…Create, send, and update purchase ordersโ€”auto-populate purchase orders, track their status, and more

Robust shipping features give you more options for customers, including:

โ‹…โ‹…Automatically email your customers a tracking # in real time โ‹…โ‹…Automated Emails and pre-built email templates to earn reviews and repeat business โ‹…โ‹…*Beautiful customized packing slips, branded and in color, or print packing slips on 4"x6" shipping labels

  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

ShippingEasy features and specs

  • User-Friendly Interface
    ShippingEasy is known for its intuitive and easy-to-navigate interface, making it accessible for users with various levels of technical expertise.
  • Integrations
    It offers seamless integrations with major eCommerce platforms such as Amazon, eBay, Shopify, and Magento, facilitating automated workflows.
  • Discounted Shipping Rates
    ShippingEasy provides access to discounted shipping rates from major carriers like USPS, FedEx, and UPS, which can save businesses money on shipping costs.
  • Automation Features
    The platform includes powerful automation tools for routine processes like order processing, batch shipping, and tracking, which help increase efficiency.
  • Customer Support
    ShippingEasy offers robust customer support, including live chat, email support, and extensive online resources like FAQs and tutorials.

Possible disadvantages of ShippingEasy

  • Cost
    While the platform offers a free trial, it can become expensive for small businesses, especially once they scale past the basic plan.
  • Learning Curve
    Despite its user-friendly interface, some users might find the initial setup and learning all the features to be somewhat overwhelming.
  • Limited International Shipping Options
    ShippingEasy has fewer options for international shipping compared to some of its competitors, which might not be ideal for businesses with a global customer base.
  • Occasional Bugs
    Some users report occasional bugs or glitches in the software, which can interrupt workflow and require time to resolve.
  • Update Frequency
    Some users have mentioned that the frequency of updates can be inconvenient, sometimes requiring reconfiguration of settings or processes.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

ShippingEasy videos

ShippingEasy Reviews - Tutorial

More videos:

  • Tutorial - How to Ship Using ShippingEasy

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to ShippingEasy and Userback)
Shipping and Tracking
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Shipping
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing ShippingEasy and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using ShippingEasy and Userback. For example, how are they different and which one is better?
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Social recommendations and mentions

Userback might be a bit more popular than ShippingEasy. We know about 3 links to it since March 2021 and only 3 links to ShippingEasy. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ShippingEasy mentions (3)

  • Desktop Shipper or Stamps.com?
    However, it turns out that ShippingEasy.Com is actually owned by Stamps.Com. I really can't explain the difference. But in spite of the fact that they are owned by the same company, shippingeasy.com works, and stamp.com does not. Source: about 5 years ago
  • Cannot purchase next day air label from UPS or FEDEX.COM
    Are both websites down? Is there a third party shipping service than will allow me to purchase next day air shipping label and pick up? I tried shippingeasy.com but it gives me errors when trying to create as UPS account. Source: about 5 years ago
  • Shipping recommendations
    You should look into shippingeasy.com, they were bought by stamps.com! Source: over 5 years ago

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing ShippingEasy and Userback, you can also consider the following products

ShipStation - Seamless eCommerce shipping fulfillment software. Wherever you sell, however you ship, ShipStation can help. Auto order import, batch label print, & more!

Marker.io - Visual feedback and bug reporting tool for websites

Stamps.com - Stamps.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Shippo - Shipping, easy and affordable for everyone. A set of unified APIs and tools that instantly enables you to ship your goods internationally

BugHerd - BugHerd: The Website Feedback Tool for Agencies