Shift VS Freshdesk

Shift Reviews

1. Rentu.co    

   Working at Rentu.co | over 4 years ago
   Intuitive Productivity tool

   The $100 USD is definitely hard to justify for most SaaS tools these days. But I gotta say Shift is one of the programs worthy of its price tag.

   Our small team of 3 use Shift as a consolidating tool for all our email and app accounts. Keeps everything in one place without the need to login on all these different tabs on Chrome.

   Can't really speak for the free version and the email only version, but the $99 tier subscription with the apps looks like to be the best bang for your buck.

   🏁 Competitors: Wavebox

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Shift mentions (20)

• How do you guys have access the office portal for multiple MSP tenants at the same time?

  GDAP, but for those helpdesk staff who we need to give segmented access (I.e. Certain staff who can’t access certain customers) we use Shift (https://tryshift.com/) Shift also has the added benefit of allowing Google Workspace admin from the same console, also access to our PSA, RMM, IT Glue etc. It’s just a tricked-up Chrome browser under the hood, but super slick in practice. Source: 11 months ago

• Tech Stack

  Tryshift.com – a browser with easy switch between multiple google accounts + pinned apps. Source: about 1 year ago

• Multiple Store Management

  Check out shift here. https://tryshift.com/. Source: about 1 year ago

• Multi messenger on Mac

  Is there any app that allow me to log in multiple facebook accounts in one app? I have multiple accounts and switching between them is tiring. I remember when Yahoo was still popular, there were some apps that did the thing. I find an app that on the website tryshift.com, have people here used it yet? Please give me some advice. Source: over 1 year ago

• Looking for a "daily email digest" tool.

  That being said, why not use a tool like shift https://tryshift.com ? It allows you to access email and slack in one application interface. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago