Software Alternatives, Accelerators & Startups

Serverless VS Intercom

Compare Serverless VS Intercom and see what are their differences

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Serverless logo Serverless

Toolkit for building serverless applications

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Serverless Landing page
    Landing page //
    2023-08-06
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Serverless features and specs

  • Scalability
    Serverless architectures can automatically scale up or down based on the traffic, without the need for manual intervention.
  • Cost Efficiency
    You only pay for what you use. There are no expenses for idle times because billing is based on the actual amount of resources consumed by your application.
  • Reduced Maintenance
    No need to manage, patch, update, or monitor servers. This allows focus on writing code and deploying features.
  • Speed of Development
    Serverless platforms provide built-in integration with other services, which makes it quicker to develop and deploy applications.
  • High Availability
    Serverless platforms typically offer high availability and fault tolerance out of the box, reducing the risk of downtime.

Possible disadvantages of Serverless

  • Cold Start Latency
    Serverless functions can suffer from higher latency during initial invocation or when they haven’t been used for a while.
  • Limited Execution Time
    Most serverless platforms impose a maximum execution time limit on functions, which may not be suitable for long-running applications.
  • Vendor Lock-In
    Serverless architectures often rely on the specific features and services of a cloud provider, which can make it difficult to switch providers.
  • Complexity in Debugging
    Debugging and monitoring serverless applications can be more challenging compared to traditional architectures, due to their distributed and ephemeral nature.
  • Security Concerns
    Sharing resources on a serverless platform can introduce security vulnerabilities that must be managed vigilantly.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Serverless

Overall verdict

  • Serverless is a good choice for developers who want to focus more on writing code rather than managing servers. It is well-suited for scenarios where scalability, cost-efficiency, and rapid deployment are critical. However, it might not be the best option for applications with high execution duration or complex dependencies that require low-latency network access or specialized hardware.

Why this product is good

  • Serverless (provided by serverless.com) is a popular framework for building applications that leverage serverless architecture, which eliminates the need for server management and minimizes overhead. It allows developers to deploy functions without worrying about the underlying infrastructure, scaling automatically according to demand. This streamlines the deployment process, reduces operational costs, and accelerates development timelines.

Recommended for

  • Startups and small businesses looking to minimize infrastructure costs.
  • Developers focusing on microservices and event-driven architectures.
  • Teams needing rapid prototyping and development cycles.
  • Applications with variable workloads and unpredictable traffic patterns.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Serverless videos

Thoughts on Zero V3, Instant Page and Serverless 1.37!

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Serverless and Intercom)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Open Source
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Serverless and Intercom

Serverless Reviews

We have no reviews of Serverless yet.
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Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Serverless should be more popular than Intercom. It has been mentiond 39 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Serverless mentions (39)

  • Show HN: Winglang – a new Cloud-Oriented programming language
    GP may have been referring to Serverless Framework (http://serverless.com//). - Source: Hacker News / over 1 year ago
  • Invocation error - can't find any results helping me to solve this issue
    I deployed a lambda and http api gateway using a serverless.com (sls) template as a start. I get the following error when it processes a specific request:. Source: over 1 year ago
  • Deploying Lambdas from Zipped Code on S3 vs Image Repository
    Have you tried serverless.com ? It lets you have infrastructure as code. Source: over 2 years ago
  • [p] I built an open source platform to deploy computationally intensive Python functions as serverless jobs, with no timeouts
    - With Lambda, you manage creating and building the container yourself, as well as updating the Lambda function code. There are tools out there such as sst or serverless.com which help streamline this. Source: over 2 years ago
  • AWS Lambda, a good host for a rest API?
    If you'd like to use Lambda, usually you need to engineer FOR it, from day one, you don't (often) get to choose some other framework and shoehorn it into Lambda and Serverless. There's some great frameworks to help deploy code into Lambda easily and create REST endpoints for things, one such frameworks is serverless.com that helps easily deploy to it, but it lacks a framework for doing REST that also supports... Source: over 2 years ago
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Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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What are some alternatives?

When comparing Serverless and Intercom, you can also consider the following products

Nimbella - Simple serverless cloud for developers

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Webiny - The Enterprise CMS platform that you can host on your cloud

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Up by apex - Deploy serverless apps and APIs in seconds to AWS Lambda

Drift - A messaging app that helps you grow your business.